• Part of a dedicated and energetic management team launching the open of a new building• Assisted the Marketing Manager with conducting tours of the building with potential clients as well as going through Residency Agreement’s with new Residents and their families. • Took the lead on developing the first training program for the staff and had a key role in the set up and organization of all employee and financial files. • Developed reception best practices and department specific policies while fulfilling both reception and Office Manager functions during initial start up until I was able to grow the reception staff.• Hire, train and schedule reception staff, supervise and provide direction for required duties and tasks as well conduct performance reviews regularly• Review, update and organize annual employee mandatory training in accordance to the regulations set by RHRA as well as internal policies and procedures• Produce letters of hire and training packages for all new staff, present and guide new employees in filling out all introductory paperwork• Ensure employee files are updated regularly and complete with all mandatory information in accordance with the RHRA standards• Oversee and process bi-weekly payroll for all departments and submit report to head office• Assist in registering all applicable employees for company benefit packages and directing inquiries as required• Oversee and manage petty cash handled at reception and all other departments• Oversee office supplies that are ordered by reception for the general office and for specific departments• Maintain daily financial records and transactions as well as prepare internal reports for Head Office Accounting Department as necessary• Verify and process records for accounts payable, review purchase orders and vendor contracts to ensure invoices are accurate• Process daily charges, prepare rent roll and invoice residents, collect receivables and follow up with outstanding balances

• Performing the day-to-day tasks required with respect to finances, including payroll, processing expenses, payments and deposits, monthly bank reconciliations• Receive and record payments made through an electronic registration system, track accounts receivable and contact outstanding accounts for payment• Maintaining the organization’s computerized books, preparing for the financial year end, and other related responsibilities• Maintain general ledger, chart of accounts and other reporting statements (monthly and yearly)• Communicate with Executive Directors and the business development team, to manage the financial administration of projects with timelines, agreements and agencies• Formulating contracts and invoices for sponsors and grant programs• Process travel reimbursement claims for guest speakers and clients• Update and maintain the financial and administrative information into a complex system of Excel spreadsheets that pertain to a number of conferences • Experience in the use of content management software to update website

• Handle the tasks of receiving, answering and directing all incoming calls • Perform general office duties such as making copies, sending faxes, filing and other administrative and clerical duties• Purchase apparel and hard goods as required on sales and sample orders• Deal directly with suppliers regarding stock issues• Responsible for the daily accounts payable; reconciling statements, purchase orders and invoices from suppliers• Verify information and pricing on invoices and follow up on discrepancies• Provide credit info and references to new suppliers and send appropriate documentation required from external agencies• Create payables reports and produce cheques for suppliers• Invoice client orders and email invoices on a daily basis• Worked closely with the Executives; providing customer service, processing orders and maintaining program inventory, records and data