Amanda Walsh Email and Phone Number

• Utility demand response program manager responsible for developing and managing an industry-leading demand response marketplace pre-enrollment program, including owning the program's roadmap, customer experience, KPIs, enhancements, project management for API integrations with pre-enroll vendors, stakeholder management, client demos, program requirement gathering, post-launch marketing strategy and owning partner relationships with 3rd party DERMS providers such as EnergyHub, Resideo, & Google.• Microsoft Dynamics CRM user helping with new CRM implementation projects, sales enablement activities, CRM marketing initiatives such as lead generation and segmentation, and CRM training activities.• Creation of Mailchimp marketing email campaigns by developing campaign strategy, partnering with graphic design, sales, and new business development to launch lead-generation email campaigns• Worked with utility clients to launch user experience award- winning new marketplaces utilizing the Magento 2 content management (CMS) platform• Project manage marketplace launches by working with various departments, including engineering, marketing, sales, and PMO to acquire business requirements, manage backlogs, and plan workloads using the tool Jira & DevOps to track project progress.• Supervised a project team of 3 temp employees

• Wrote user requirements using the platform Jira for new digital product initiatives• Managed re-platform work stream by completing UAT testing, 3rd party vendor management, and logging bugs• Led the execution of multiple streams of work related to cvs.com checkout and rx workflows• Worked cross-functionally with UX, engineering, & product to locate opportunities to improve current product offerings• Trained in SaFe and agile methodologies• Monitored customer feedback to help resolve site issues in addition to using customer feedback to create future initiatives to improve customer experiences further

• SAP Hybris PIM superuser accountable for the product data management of 8,000+ consumable products using the Hybris product information management system (PIM), managed product commercialization workflows, merchandising (cross/upsells), Adobe DAM (Digital Asset Management), UAT testing & CMS content enrichment initiatives, delivered sales training to stakeholders, worked with procurement to define product assortment, specifications and inventory levels• Assisted in obtaining and then driving a $100k+ merchandising project to enhance the user experience on Waters.com by serving as the project lead to coordinate enhanced product imagery for the e-commerce site• Created and delivered business cases regarding program improvements for the company's e-learning + e-procurement programs• Responsible for eCommerce product portfolio expansion by collaborating with business stakeholders to map and implement internal processes and policies.• Stakeholder in the digital transformation project that worked cross-functionally in a matrix environment to complete product enhancements.• Supervised summer interns

• Implemented a rebranding campaign for the company's Glassdoor site• Coordinated logistics for marketing projects using the tools Excel and Brassring• Launched social media campaigns for the company's corporate accounts using social media task-planning tools

Worked as a summer intern who used the tools outlook, excel, and word to perform daily administrative activities.