Liability Adjuster
CurrentInvestigate and resolve claimsCoordinate investigation of liability losses through securing statements from both the named insured as well as the claimant and any witnessesAsk appropriate questions to gather required informationRequest and obtain the appropriate information from claimants relative to the damages they allege the insured is legally liable forGather medical records and evaluate the value of the injury claim being presented against the insured's policyNegotiate settlement of claims with pro se claimants as well as attorneys representing claimantsCollaborate with defense counsel on liability claims that are in litigationMaintain an active diary system to ensure timely follow up on claimsAbility to recognize potential fraud for referral to Special Investigations UnitCustomer service focusProvide quality customer service to insuredsExplain to the insured the process of a liability claim being made against themShow empathy to the insured particularly when dealing with difficult situations involving injuries
