My responsibilities included, but were not limited to, handling initial email and telephone inquiries, registering interested buyers onto our CRM system, and sending out informational materials regarding available developments and application processes. Additionally, I was responsible for scheduling void inspections and property maintenance with various teams and contractors, and maintaining a log of inspections and reporting any defects to our clients. Furthermore, I was tasked with keeping a record of keys and distributing them to relevant branches as needed. It was essential that I represented the company in a professional manner and provided exceptional customer service both over the phone and through email communication. Also, I supported the Move Managers by assisting with administrative tasks as required.

Working closely with a Social Housing Association, using organisational skills to manage themaintenance contract. Scheduling appointments for operatives, liaising with clients and theirresidents. Manage the operative line, which includes both inbound and outbound phone and email communications.

Managing day to day enquires from patients, hospitals and other public services. Handling patients data within GDPR guidelines. Booking appointments and handling sensitive information from calls and emails and walk in patients. Managing e-consultation inbox to a high standard and keeping within SLA targets. Ensuring continuity for the patient by keeping their appointments with the same GP where possible.

Assisted the operations team with their daily tasks. Comparing calibration certificates to ensure any changes to details were reported and confirmed with operations team and liaising with engineers to bring them up to standard within legal road policies. Communicating effectively via email and phones to update company database and camera calibration reports.

Working directly with one of the companies biggest contractors to ensure that engineers were dispatched where needed in a timely manner. Day to day work included managing a busy inbox by prioritising emergency call outs. Took ownership on all calls and queries answered and resolved queries at first point of contact where possible. Ensured a high quality service was provided to all contractors. Other Ad hoc task include documenting call outs, filing paperwork and raising purchase orders on Oracle.

Supported adults with learning disabilities with their day to day activities including but not limited to grocery shopping, medical appointments, attending a workplace and handling money. Writing daily reports on each service user after visits and assessing any problems that arose and reporting them to either management or the service users carers so that they were best attended to.

Assisting nurses with day to day care of patients including but not limited to helping patients with personal care, keeping patient documents up to date, maintaining the wards, making sure patient observations were complete. Assisted with MET and CRASH calls. Built rapport with patients and their families and supporting them through difficult and often upsetting circumstances.

Supported adults with learning disabilities with their day to day activities including but not limited to grocery shopping, medical appointments, attending a workplace and handling money. Writing daily reports on each service user after visits and assessing any problems that arose and reporting them to either management or the service users carers so that they were best attended to.

Liaising with clients to schedule appointments for sales agents to attend. Maintaining data on client accounts and creating new accounts. General office admin tasks.