Amanda Warnock Email & Phone Number

Develops processes and directs the activities required for completing sales orders to meet customer expectations. Provides direct support for field agents and coordinates activity between logistics, customers, and field sales managers. Responsible for ensuring accurate receipt and booking of sales orders. Provides statistical analysis to senior management regarding inbound stock on hand. Develop, train and hold accountable department personnel to insure the appropriate on the customer and the efficient operation of the function.

Handle customer inquiries, complaints, billing questions and payment extension/service requests.Skilled in pro ALPHA, Quick books, Freight view.Managed order processing and quotes.Monitor the customer complaint mailbox with turnaround time of 24hrs.Contact customers to obtain detailed information on the complaint and forward to appropriate person for resolution.Complete delivery orders and manage the delivery process.Calculated freight costs and coordinated delivery of goods.Coordinated inventory needs with the purchasing department.Responsible for filing claims with carriers.Generated freight cost savings reports.Managed a team of 5 employees in plant operations.Listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

East Dublin, Ga

Accountable for shipping freight throughout the US.Various rolls in inventory and Supply chain Management using AS400 and Stratus.Forecasting and planning.Problem solving, with vendors, shipping companies, and warehouses.Sales support/Customer Service.Weekly and daily reporting.Processed railroad and motor carrier drayage bills.Monitored export and import door moves on a daily basis.Track and trace truck load and railroad shipments.Assist with all other administrative duties.

Skilled in GT Nexus, SAP, AS400 and Oracle Transportation Management Systems.Knowledge of Import and Export letter of credit, Incoterms (Ocean Transportation terms)Determine transportation mode/service level and assuring that all international documentation meets company regulations.Manage Import orders and schedule shipments based on sailing schedule and transit times.Determine most efficient economical routing and mode transportation using standard operating procedures.Provided pricing information and rate quotes and processed orders to schedule and book freight for shipping.Accountable for shipping of freight from 13 ports in North America and Canada.Monitor carrier performance, communicate performance feedback to carriers, and identify opportunities for improvement.Respond to customer questions regarding available services, shipment problems and cargo bookings.Assists all planners with daily duties as well as monthly targets in every way possible.Assisted with $1.4 million in cost savings.Worked extensively with foreign markets to schedule and develop a monthly goal to achieve.Collaborated with plant to maintain inventory control and meet shipping objective.

Assist Pharmacist in day-to-day activities in accordance to local, state, and federal regulations.Communicate with insurance companies to obtain payment for prescription claims.Communicate with MD offices, Nursing homes, and Pharmacies to obtain information for processing.Create and update patient profiles, health and insurance information in the computer system.Input patient refill request.Handle confidential patient information in accordance with federal law.Knowledge of basic inventory procedures.Knowledge of pharmacy information systems.Knowledge of basic medical terminology.