•Balance inventory between the Unilever computer system and US Cold computer system•Audit shipping/receiving paperwork•Manage/Document/Resolve Customer Complaints•Communicate information between customer and warehouse supervisors•Cover receptionist and dock clerks when needed•Daily capacity reporting to customer and management team•Daily left on dock and trailer pool report to carriers and customers•Schedule inbound/outbound loads in OTM and WMS system

• Managed front office staff.• Created purchase orders, invoices, receipts and customer quotes.• Managed shipping and receiving procedures.• Audited all customer files to ensure part 141 compliance.• Maintained parts inventory.

• Audit maintenance paperwork to hold to part 121 Federal Aviation Administration Standards.• Monitor current Airworthiness Directives and Service Bulletins.• Prepare all A check and C check packets and audit upon return.• Monitor the Forecast Report to determine when maintenance should be scheduled.

•Analyzed policies and procedures within flight department to check for accuracy, compliance, and opportunities for development.•Spot checked records, and compliance with policies, standards of operations, and FAA procedures.•Researched FAA rules and regulations to ensure compliance within flight department and keep Chief Flight Instructor and CEO updated on any recent changes.•Assisted CEO and Chief Instructor with various operational projects as needed (such as writing or updating of policies, SOPs and procedures and updating current policies, SOPs, and procedures to coincide with FAA regulations and procedures.)•Responsible for company-wide compliance of FAA rules and regulations in regards to flight school operations.•Administering updates to Talon (flight operational software) as needed and administering privileges, managing users, and training staff on use of the system.•Provided backup to the CATS PDSO in administering FAA Written test as the CATS Testing Center DSO.

•Developed Standard Operating Procedures for the dispatch and scheduling departments.•Administered updates to Talon (flight operational software) as needed and administering privileges, managing users, and training staff on use of the system.•Managed scheduling department to ensure the correct amount of flights every day, ensure flight plans were put in, manage staff schedules, and that company was within FAA flight regulations/operations requirements.•Managed dispatch department to ensure proper protocol/procedures were used in regards to incoming and outgoing flights,monitored flight plans and initiated emergency response when necessary, and managed staffing of dispatch department.•Responsible for compliance of company standards, policies, SOPs for the scheduling/dispatch department.

• Developed policies, procedures, and strategies associated with records reviews.• Ensured upkeep of internal regulatory documentation. • Conducted procedures for document and records management. • Reviewed and prepared records for organizing, boxing, cataloging, and indexing.• Audited student and instructor records to hold to Part 141 Federal Aviation Administration Standards.• Certified Fingerprint Technician for National Air Transportation Association.• Maintained Talon Information Systems for three campuses.• TSA and SEVIS representative• Provided backup to the CATS PDSO in administering FAA Written test as the CATS Testing Center DSO.