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@drakesoftware.com
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Amanda Watson Ea is listed as Customer Success - Drake Software at Drake Software, a with 397 employees, based in Franklin, North Carolina, United States. AeroLeads shows a work email signal at drakesoftware.com and a matched LinkedIn profile for Amanda Watson Ea.
Amanda Watson Ea previously worked as Customer Success - Mgr Onboarding + Retention at Drake Software and Tax Team Lead at Drake Software. Amanda Watson Ea studied at Tallulah Falls School.
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AeroLeads found 1 current-domain work email signal for Amanda Watson Ea. Compare company email patterns before reaching out.
Amanda Watson Ea is a Customer Success - Drake Software at Drake Software. She possess expertise in account management, customer service, customer satisfaction, troubleshooting, crm and 23 more skills. Colleagues describe her as "I have the pleasure of working alongside Amanda Watson at Drake Software, where she excels in her role as an Onboarding and Retention Manager. Her ability to understand the needs of new customers and ensure they have a positive experience with our company is truly impressive. Amanda is a caring and purposeful leader, always seeking ways to improve processes and achieve success. Her dedication to the success of the company and her team is evident in all aspects of her work. She is a natural problem-solver and consistently takes a thoughtful approach to decision-making. One of Amanda's greatest strengths is her ability to build strong relationships with both clients and colleagues. She has a talent for connecting with people and consistently goes above and beyond to ensure their needs are met. Her unwavering commitment to customer satisfaction has had a significant impact on our business. In summary, Amanda is a highly skilled and effective Onboarding and Retention Manager who brings an unparalleled level of commitment, passion, and expertise to her work at Drake Software. She is an invaluable member of our team, and I have no doubt that she will continue to thrive in her role and achieve great success in the future." and ""
Listed skills include Account Management, Customer Service, Customer Satisfaction, Troubleshooting, and 24 others.
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Working to cultivate a customer-first culture by providing exceptional customer experiences and building long-term relationships with our customers, driving business growth and success with Drake Software's products and services.
Planning and implementation of education-related company initiatives, including customer retention training and industry continuing education. - Developed and executed tax and software training programs for diverse audiences. - Delivered effective in-person and virtual training sessions. - Developed customized curricula tailored to the needs of our customers. - Authored high-quality training courses, such as the IRS AFTR Course. - Worked collaboratively with cross-functional teams to ensure seamless execution of education initiatives.
As a dedicated account manager for the #1 rated professional tax software company in the US, I provided top-level account management and escalated call expertise to a diverse range of B2B software customers.My experience includes displaying expert software knowledge, including the ability to configure software to suit special needs and use custom files to test scenarios for troubleshooting. I also handled advanced escalations without supervision, including legal issues, subpoena submissions, fraud cases, and more.I am proficient with national account tools as well as new cloud-based products, and provided top-level technical support for desktop and cloud-based applications. I have written product-specific training documentation for employees as well as end-users, and trained employees on how to use internal systems and other software applications.In addition, I have served as a corporate representative at high-profile industry conferences, such as National IRS Forums. Overall, I have professionally managed numerous enterprise, high-volume customers, while consistently demonstrating a high level of technical expertise and exceptional service.
Other employees you can reach at drakesoftware.com. View company contacts for 397 employees →
Jodie Vinson, Cpa
Colleague at Drake SoftwareFranklin, North Carolina, United States
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Zachary Lebeda
Colleague at Drake SoftwareDetroit Metropolitan Area, United States
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Breanna Woodard
Colleague at Drake SoftwareAntioch, Tennessee, United States
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Michael Crisp
Colleague at Drake SoftwareFranklin, North Carolina, United States
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Amir Roufaeil
Colleague at Drake SoftwareNashville Metropolitan Area, United States
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Emily Lambert
Colleague at Drake SoftwareCorinth, Mississippi, United States
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Michelle Hoover
Colleague at Drake SoftwareFranklin, North Carolina, United States
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Mary Moore
Colleague at Drake SoftwareFranklin, North Carolina, United States
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Andrew Robinson
Colleague at Drake SoftwareGreenville-Spartanburg-Anderson, South Carolina Area, United States
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George Boutwell
Colleague at Drake SoftwareKansas City, Missouri, United States
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Quick answers generated from the profile data available on this page.
Amanda Watson Ea works for Drake Software.
Amanda Watson Ea is listed as Customer Success - Drake Software at Drake Software.
AeroLeads has found 1 work email signal at @drakesoftware.com for Amanda Watson Ea at Drake Software.
Amanda Watson Ea is based in Franklin, North Carolina, United States while working with Drake Software.
Amanda Watson Ea has worked for Drake Software.
Amanda Watson Ea's colleagues at Drake Software include Jodie Vinson, Cpa, Zachary Lebeda, Breanna Woodard, Michael Crisp, and Amir Roufaeil.
You can use AeroLeads to view verified contact signals for Amanda Watson Ea at Drake Software, including work email, phone, and LinkedIn data when available.
Amanda Watson Ea studied at Tallulah Falls School.
Amanda Watson Ea is listed with skills including Account Management, Customer Service, Customer Satisfaction, Troubleshooting, Crm, Small Business, Training, and Accounting.
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