Amanda Watters Email and Phone Number

Mentor Production Support Analysts in writing, and maintaining documentation for production applications. Ensure transition plans are in place prior to go live dates. Ensure Problem Resolution Documents, and/or Root Cause Analysis Documents are used for all post development production issues. Meet regularly with business and development partners to discuss open issues and problems, and coordinate project time for fixes when necessary. Also, work with Vendors to identify bug fixes, and support enhancement requests for the current system I’m assigned to support. Implement said bug fixes and enhancements when provided, as well as create User Acceptance Test plans, perform regression testing, and coordinate, schedule and implement in Production once approved. Also responsible for Quarterly SOX Audits.

Provide functional support of business applications, specializing in the Merchandising, and Store Operations applications, and interfaces. Assist in System QA, and UAT testing. Serve as liaison between business units, and the appropriate development group on production issues. Assist in identifying ways to provide better, and faster technical solutions to business issues/challenges, and to improve business processes.

Supervise the scheduling, and monitoring of reporting processes, recommend maintenance strategies that ensure uninterrupted systems usage, document, train, and implement policies and procedures, and prioritize, and restructure existing polices and procedures. Also, provide support for store and headquarters staffs systems and equipment.

Provide support for store Point of Sale systems and store equipment. Also provide support for HQ software and monitor server activity for company.

Responsible for auditing stores within the southeast region of the US. Audited daily store transactions including cash/check deposits and other monetary transactions to ensure all SOP’s were being followed at store level. Performed investigations and interviews as necessary to resolve any internal theft issues. Position also required travel up to 30% of the time outside of “home” store area. Responsible for adhering to a monthly assigned budget of $1769.00

Provide support for store Point of Sale systems and store equipment. Also provide support for HQ software and monitor server activity for company.

Audited anywhere from 72 to 135 stores’ transactions per day. Verified daily deposits of cash/checks and credit cards. Performed daily banking reconciliations. Responsible for creating, verifying and distributing Company Flash Sales Reports.

Supervised 9-35 distribution associates at a time to ensure all packing and shipping procedures were followed.

Daily job duties consisted of packing, ticketing, pulling orders and shipping. Performed other ad hoc duties as required.