Amanda Wickham Email & Phone Number

Rochester, Ny, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Ensuring Retention of Current PartnershipsGrowing Impact of Packback with Current PartnersProvide Strategic Direction for Partnerships

Chicago, Illinois, Us

Driving client satisfaction by providing onboarding and course setup services and instructional support, analyzing student engagement metrics, and serving as a responsive liaison between Packback and institutional partners.Help scale adoption of Packback by identifying growth opportunities within client institution accounts and building relationships and presenting to key department-level and academic technology stakeholders. Responsible for managing multiple partnerships while aligning Packback platform to meet faculty members’ course objectives and institutions’ strategic goals.

Chicago, Illinois, Us

As a Enterprise Higher Education Client Success Specialist I drive relationships between current higher education institutional partners and Packback by supporting instructors in utilizing online discussion to empower student inquiry and critical thinking. Involved in driving client satisfaction by providing onboarding and course setup services and instructional support, analyzing student engagement metrics, and serving as a responsive liaison between Packback and our institutional partners.

Drove business development opportunities for this seasonal agri-tainment company. Sought, scheduled, and managed school field trip packages. Managed 15 employees.-Secured new customers and positive public relations through creative programming, relationship development, and keen attention to group needs. -Devised and implemented a favorably reviewed game targeting college-aged customers.

Us

Student Recruitment:· Assist in recruitment for the SUNY Online initiative by making direct contact with students regarding program information, enrollment processes, assistance with financial aid application, acceptance, registration, informational webinars and ultimately converting leads to applications and enrollments· Assist in re-enrolling students during semester transitions including registration in cross-campus enrollments, billing coordination and class materials acquisition· Collaborate through formal and informal channels with peers throughout the SUNY system· Actively participate in the orientation process for all program participantsOnline Student Retention:· Help students navigate the online learning management system· Connect students to campus-wide supports, including disabilities services when necessary· Connect students with opportunities to engage with campus, or with peers taking courses online· Coordinate with campus resources to make sure online students’ needs are met· Monitor daily activity of students and recommend interventions· Offer academic support in the form of coordination of academic support services including tutoring, and general academic support· Utilize campus retention tools (Starfish) and communication channels to proactively help keep students on track for meeting their academic goals· Build community within the major and with other SUNY Online participantsCoordinate Online Learning Support Specialists:· Coordinate workflow for SUNY Online Student Support Specialists· Monitor enrollment process for program and assign each student to an Online Learning Support Specialist· Interface with enrollment management team at campus and provide communication with SUNY Online staff· Participate in on-boarding planning process for all students in SUNY Online

Rochester, Ny, Us

• Strategic and administrative oversight of high risk club sports program for more than 40 competitive teams• Advisor for the Sports and Performance Federation, which allocated yearly budgets and special events funding weekly• Review manual, budget requests, and recognition process for Club Sports annually• Hire, train, evaluate, and supervise more than 15 professional adjunct coaches for competitive club teams• Updated and streamlined waiver process for club sports to ensure an accurate roster and utilizenew technology• Maintained relationships with National headquarters and acted as liaison for over 30 fraternities and sororities• Support and train over 80 volunteer advisors associated with recognized fraternities and sororities• Meet weekly with council presidents (3) to guide governing bodies for fraternities and sororities• Maintain and report academic, philanthropic, and enrollment data for all fraternities and sororities• Update assessment plan for fraternities and sororities to include two new sections: 1. diversity, equity, and inclusion2. health and wellness• Supervise two undergraduate students, four graduate assistants, and a temporary professional employee• Assist Associate Director of Student Engagement with the more than 200 student clubs

Keuka Park, Ny, Us

This position involved working as a member of the Student Affairs team and assisting the Director of Student Activities and New Student Programs with Student Senate and clubs/organizations by promoting and encouraging student involvement on campus. This position assists with planning, promotion, and management of a broad spectrum of diverse campus activities and programs which cultivate a vibrant/active social life and help nurture student leadership. This position also focus on involvement of Transfer and Commuter students on campus.

Keuka Park, Ny, Us

The position involves working as a member of the Student Affairs team in two major capacities: 1) providing oversight and management for a comprehensive Transfer and Commuter Services Program, including orientation programs and student services; and 2) serving as the Assistant Director of Student Activities providing programming opportunities to transfer and commuter students and assisting the Director of Student Activities with the supervision of Student Senate and Campus Activities Board (CAB).

Keuka Park, Ny, Us

Guide prospective students through the initial application process including transfer credit advisement. Provide ongoing counsel, communication, and support throughout course of study to promote successful completion for over 275 students.-Evaluate adult, transfer student applications to determine admissions into the Accelerated Studies for Adults Program (ASAP) degree programs.-Assist in the planning and organization of ASAP New Student orientation for over 250 new students three times a year.-Actively market and recruit new students at community colleges, hospitals, and college fairs.-Maintain Facebook for perspective, active, and alumni students to connect with Keuka College.-Liaison, or “One Stop Shop” for our distance learners and the College.-Openly communicate with students regularly through email, phone, text, face-to face meetings, andSkype/ FaceTime.-Initiated, planned, and coordinated Community Day (spring 2014) and reinvented Student AdvisoryBoard (Fall 2014) for Keuka College adult students.-Revolutionized office by introducing work cell phones, which allows for extended hours and studentsto feel more connected.-Revamped Enrollment Interview to create community and a sense of mattering for incoming students.-Planned and promoted first celebration of Non-Traditional Student Week at Keuka College.

Presented wines to groups of up to 40. Planned and implemented special events; played a key role in event-day coordination of weddings and special dinners. Managed monthly inventory of food, beverage, and supplies. Scheduled, trained, and managed 11 employees. Managed in store and online sales. -Gained expert knowledge on 40+ wines. -Planned Fall Fiesta, a weekend event with 4 local craft businesses that brought in 500+ visitors.-Commended by Manager for inspiring a team atmosphere among all staff.

Taught 9-12 grade students Pre-Calculus for a semester. This included creating assignments, leading discussions, implementing group projects, facilitate learning, etc. Taught a few lessons and divised a unit plan for Discrete Mathematics.

Provide individual and group tutoring services. Adeptly balance competing demands among multiple students. Committed to ensuring every student finds value in the time spent at the Learning Center. Completed a comprehensive research project on dyslexia and applied findings to adapt tutoring services to students with learning disabilities.

As a fouder of the Screamin' Seahawks, I determined the need for the group, created bylaws, and started a tradition at UNCW.

Atlanta, Georgia, Us

As Philanthropy Chair, managed all logistics of two major events. Raised $6K through the 3rd annual Pig Pickin' event, attended by more than 300 people. Raised $4k for the Ronald McDonald House of Greenville through the Ron-A-Thon, a 5K run/walkattended by more than 150. Resolved participant confusion over the 5K course by chalking the path, adding posters, and recruiting volunteers to direct the runners during the event. Successfully solicited sponsorships from the Wilmington business community.

Conducted hour-long presentations to groups of students on study skills and available services and toolsoffered by the Learning Center.

Planned and conducted weekly meetings to ensure Orientation Leaders were fully prepared to fulfill their roles. Maintained 5-7 office hours per week. Partnered with other campus departments to ensure seamless events. Earned Best Communicator award for case study presented at Southern Region Orientation Workshop (March 2010). Devised and implemented an aggressive recruiting campaign to fill 30 Orientation Leader positions; reviewed applications and interviewed 80+ applicants. Organized and facilitated a well-received Orientation Leader retreat. Restructured and renamed committees in order to more accurately and favorably convey duties and responsibilities.

Presented information on campus policies and traditions to 25+ new students per session. Advisedstudents on course scheduling. Selected to participate in panel discussions aimed at parents of new students. Chosen for one of 2 Coordinator positions out of 8 final applicants.

Freshman mentor, helped get the students involved, connected on campus, and become successful Seahawks.

Provided administrative assistance to the SGA. Recorded official minutes for both legislative and executive meetings. Held weekly office hours. Played a key role in implementing a much-needed student service--a bike pump. Effectively marketed and managed Safe Ride, Legal Services, and the bike pump.

Master'S Degree, Higher Education A

Bachelor Of Arts (B.A.), Mathematics

Education record