Amanda Wilkinson Email & Phone Number

Illinois, United States

Responsible for developing and conducting training programs for new and existing employees.• Develop training and education programs for new and existing staff paying special attention to recurring compliance-related topics• Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies• Works with the Compliance, Operations, and other teams to coordinate remote and on-site training schedules• Develop and documents training outlines, determining instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops• Selects and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works• Conducts training sessions covering specified areas such as on-the-job training, refresher training, etc.• Reports on the progress of employees required to undergo re-training• Assists employees with problems concerning "how to" perform specific tasks related to their positions• Develop strong relationships with internal customers to develop course materials and receive feedback• Assist HR in tracking and documenting compliance performance issues• Review existing training materials produced by third parties to determine appropriateness and relevance for the Verisma audience• Manages and monitors course enrollment• Specializes in the Release of Information industry and keeps current on the activities and needs of the industry by attending regular meetings, conferences, and seminars• Maintains a keen understanding of training trends, developments, and best practices

Responsible for developing and conducting training programs for new and existing employees. Collaborates with management to develop training content for staff in all locations paying special attention to recurring compliance issues. Develops and documents training outlines determining instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. Work to coordinate remote & on-site training. Reports on the progress of employees' training completion, and develop an At-A-Glance card for repeat problems concerning "how to" perform specific tasks related to specific positions. Track and document compliance performance issues, and monitor training programs for effectiveness. Specialize in the ROI industry as a SME while keeping current on the activities and needs of the industry including familiarity with electronic medical records (EMRs) and other platforms. Maintain a keen understanding of training trends, developments, and best practices.

Home

• Process medical ROI requests in a timely and efficient manner• Processrequests utilizing Verisma software applications• Support the resolution of HIPAA-related release issues• Organize records and documents to complete the ROI process• Read and interpret medical records, forms, and authorizations• Provide exemplary customer service• Interact with customers and co-workers in a professional and friendly manner• Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained• Will assist with training new hires, as needed• Attend training sessions, as required• Perform other related duties, as assigned, to ensure the effective operation of the department and the Company

Mchenry, Il

Burlington Wi

Supervised many employees at different locations on the Release of Information team.● Compiled, processed, released, and maintained medical records of hospital and clinic patients in a timely manner consistent with medical administrative, ethical, legal, and regulatory requirements of the healthcare system● Worked directly with the Health Information Management Director and staff, including the clinic and hospital staff to train new hires, address risk management issues, and accommodate high-priority requests for medical records such as government requests and audits● High-level client relations and customer service with patients and staff● Completed special assignments for the Regional Manager and other supervisorso Created standard operating procedures regarding administrative operations and Medical Record maintenance for over 40 clinics and 3 hospitalso Created and maintained up-to-date provider lists for each location● Created and interpreted data from daily, weekly & amp; monthly reports for undelivered orders, turnaround times, delivered orders, etc.● Promptly created and responded to communications via email, mail, phone, and other electronic means between both internal and external clients

Cary, Il

Responsible for all custodial activities at client locations● Maintained a high standard of safety, cleanliness, and efficiency● Customer service and client management● Trained all new employees● Supervised assigned custodial employees

High School Diploma, Freshman- Senior

Medical Billing & Coding, Health Information/Medical Records Technology/Technician