Amanda Will Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

Leading a team of IT staff to develop and support multiple platforms; Commercial Solutions in Real Estate and Registry Solutions. I provide direction on strategy and execution for IT standards, resource management and drive the technology roadmap for supporting Product growth of products. In every area I have led, I have implemented agile delivery lean methodology focusing on DevOps. This has resulted in lowering IT costs, quicker turnaround time and overall satisfaction of customers and employees. Areas of strengths Business Case DevelopmentCloud MigrationDevOpsAgileCollaborationLean methodology Resource strategy

Toronto, Ontario, Ca

Leading the Digital Employee Experience through managing technology services, ITSM and CSS touching every aspect of an employee’s technology experience. Responsible for the enterprise wide Digital Employee Experience, being the change agent to drive a customer–oriented culture across the IT organization. Ensuring the customer experience strategies aligned to the larger Teranet strategy and vision. Responsible for the transformation of ITSM practice and governance to enable other strategic initiatives such as DevOps and the Cloud. Driving and promoting continuous improvement, automation/self-service across the IT Services to deliver on the above strategic goal of a customer-oriented culture in IT.

Winnipeg, Manitoba, Ca

As part of the Senior Leadership Team for Teranet Manitoba, I was the leader for the IT and the PMO divisions in Teranet Manitoba and worked on Mergers and Acquisition for Corporate Teranet. I lead a diverse team that includes: project/change manager, developers, architecture, application and database Support, client/desk side support including security and oversight of Infrastructure.I planned, managed and aligned the Technology road map with the Business road map (1 to 5 years) and oversaw the execution of projects through the PMO side.I brought Agile in and we increased our deliverables by 48% to burn down enhancement list that increased client satisfaction along with reducing time to market. I bring a business architecture view to breakdown siloes and create the synergy needed to stabilize and grow business. I collaborate and facilitate with my business partners internally and externally to both maintain and grow the business by delivering IT solutions to meet the needs of the business to operate and create value added products to the customer.

Regina, Saskatchewan, Ca

Oversaw and lead multiple cross functional teams to deliver IT Services to both Clinical and Business Applications including all Enterprise Systems. IT liaison/Product management for the Vital Statistics and Health Registries. With the Government of Saskatchewan I was the IT liaisonFor the Ministry of Health. Resource Strategy and Management Application portfolio managementGovernment relationsEHR/EMRERPCRM Clinical ApplicationsBusiness ApplicationsI led many initiatives, one being the set up of the technology for the new Children’s Hospital in Saskatchewan. This included a paper free hospital. Another was the amalgamation of the 12 health regions to 1 super region my staff count went from 80 to 200+ staff across the province including the following: Business Analysts, Architects, Testers, Application and Database Support, Developers and Infrastructure staff. I had oversight of the application portfolio practice and the testing practice including automation. Which resulted in efficiencies and increase number of deployments.

Regina, Saskatchewan, Ca

As the IT Manager of Clinical Applications I mentored and coached a team of 32 staff in a matrix environment that support clinical applications, eHR and EMR systems. The teams included developers, DBA's and application support staff that supported over 100 application. I oversaw and provided guidance on application management aligning to business needs. Working with both the product owners and the vendors my staff delivered projects on time and provided excellence in 24/7 support.

As Acting Director of IT Operations, I was responsible for the direction and management of all activities in the development, implementation, support and operation of 3sHealth`s information technology systems including the infrastructure side. I implemented security protocols and hardware to increase our security posture. I also brought in IT Risk assessment and a formal CAB process increasing quality of delivery. I managed the IT budget and reduced cost in software with amalgamation of similar applications.

I handled the customer relationship, data management/ Privacy along with being the payroll administrator. I led the Provincial Payroll Division for day to day management of support and operations of the HRIS, Gateway Online and ERP systems including service desk support, business processes & workflow, training and education to outside clients. This also included the IT and Specialist support staff that supported the applications.Internally, I manage the Payroll team for three different companies. I worked closely with the Finance and Human Resource departments leveraging continuous improvement to create new workflow and automate old workflows to create better processes.ERPCRMPayroll and BenefitsSupply Chain

Toronto, Ontario, Ca

During my time at Canada Life as a developer I worked on variety of projects for both Individual and Reinsurance departments. This work involved moving to a new platform and integrations between Canada Life and Great West life.I was a technical lead for the Production Support team that 24/7 operations for legacy systems. Attended CAB and coordinated change release and Quality Assurance.

Responsible for a staff of 12 some duties included HR issues/Payroll/scheduling/Product ordering/Cash balancing and bank drops.

Alhambra, Ca, Us

Responsible for a staff of 16 some duties included Accounts Payable and Receivable/Marketing/managing stock control and budgets/HR issue/Payroll/scheduling/Product ordering/Cash balancing and bank drops.

Computer And Information Sciences And Support Services

Leads Certificate, Health/Health Care Administration/Management

Respiratory Care Therapy/Therapist