IT Product Manager dedicated to Salesforce.com Sales, Marketing, Service, and Legal with responsibilities including project management, business analysis, requirements gathing, user acceptance testing, Salesforce instance migrations, Salesforce.com administration, testing, and vendor selection/contract negotiation/on-boarding.

Sr. Business Analyst dedicated to Salesforce.com with responsibilities including requirements gathering, project implementations, training, system administration, and liaison to business and developers.

Sr. Business Analyst working with Siebel CRM Migrations

Responsibilities and Accomplishments:Scene7/Image Management - Utilize Scene7 technology in combination with the company's custom built Order and Inventory Management program to dynamically manage image files on the corporate website using RGB values. Activate and setup web catalog and implement analytical reports to measure completion progress. Coremetrics Administrator (web analytics tool) - Utilize information from Coremetrics reports to support business decisions.Managed company implementation of Coremetrics with developers and IT. Create eBusiness metrics and trend analysis to identify best practices, produce web page improvements, and increase customer traffic flow. Project Management - business liaison to programmers and systems team. Create detailed project plans for website migration from AS400 to Inventory and Order Management system (MOJO). Website Management - Maintain content, code, and images for all ECommerce websites.Intranet Management - Manage the company's Intranet website. Work with multiple departments and senior management to develop content and coordinate system updates.

Responsibilities and Accomplishments; data management, report generation, new and existing user training, and process documentation. Designed and generated customer activity reports for all levels of management.Lead all CRM training classes for new and existing users. Created customized quarterly training classes for multiple users such as sales, marketing, operations, and customer service.Responsible for troubleshooting and resolving all user problems.Dashboard generation and maintenance.Maintained and posted SFDC documentation on all new and existing processes unique to VF Imagewear.Managed workflow escalation rules for cases, opportunities, and leads.Lead multiple special projects to leverage SFDC such as: Lotus Notes Plug-in rollout, access to fulfillment collateral management website from SFDC, customer service and operations communication through case management for fabric issues, and backend system integration.Campaign Management - Formatted and imported tradeshow and other miscellaneous leads into SFDC. Created campaign reports for the marketing department. SFDC Data clean-up - Quarterly data cleanup on all accounts.Access Database - Generated reports for multiple departments and management detailing customer sales volume, rebates, and pieces. Vertical Response Administrator - Managed mass email engine for sales and marketing teams.Microsoft MapPoint - Created and distributed geographical sales maps for regional sales team and upper management.Contract management - Managed B2B2C website contracts.

Responsibilities and Accomplishments:Project Coordinator of New ECommerce Websites - Worked directly with the Programmers and Program Managers to create customer specific websites. Edited images through Photoshop, managed content, and tested each website for defects.Website Management - Maintained content, code, and images for existing ECommerce websites.Kana Administrator - Managed the routing rules from Ecommerce websites to Kana where customer service representatives managed customer cases.

Project Coordinator - Managed projects for Network department using Microsoft Project. Worked on a team to research, purchase, plan, order equipment, and implement a SAN. Web Developer – Redesigned two information technology intranet websites and the technical support Intranet website, which contained approximately 160 pages, using Adobe, HTML, ASP, VB script, and JavaScript with Visual InterDev, 1st Page 2000, and 1 Cool Button Tool. Database Developer – Built and designed an Access database for 59 servers. Ran queries, reports, and gathered technical specifications for the database. The technical specifications contained were server type, hardware, average CPU usage, processor speed, memory, IP addresses, subnet mask, default gateway, DNS, WINS, components, applications, databases, partition names and sizes, and server drives.

-Web Development: Designed and developed website for the Tennessee Economic Council on Women, using HTML in Notepad and Homesite.-Database: maintained, updated, ran queries, and reports in a database using Access-Research: Researched state resources for database and website.