• Support book of business of $4.5 million ARR• 300+ accounts: enterprise and network accounts• Business Review meetings with client leadership• Utilization reviews with client staff• Build and maintain strong trusted advisor, long-lasting relationships• Use Gainsight CRM and Looker to prepare and develop reports for business reviews• Collaborate with adoption & sales teams to identify growth opportunities for upsells, cross sells and license increases• Responsible for renewals

Responsible for large account retention, upsells and new sales. Responsible for building and delivering: All RFQs/RFPs for new contracts with contract negotiation, security assessment completion and demonstration of software product; Assist customers with special needs, issues and projects; Accountable for acquiring new accounts and maintaining current accounts for both our residency and medical school software; and Upsell product add-ons to existing customer. Delivered success plans, onboarding implementation, training, analytics, professional services, adoption, advocacy, retention, renewals, upsells, and outcomes to customers and business.As a senior trainer; responsible to motivate, lead, encourage and assist new training and support staff.•Investigate and resolve problems with software in a support environment including responding to problem tickets•Sales presentations using GoToMeeting or on-site•Work in conjunction with programming personnel and analyst to resolve problems and analyze overall conditions that affect business operations•Create and present formal and informal presentations at training workshops and conferences as Team Leader•Provide responsive and effective customer service through client meetings and phone conferences•Increase communication efforts to clients to improve overall customer satisfaction•Analyze software and determine improvement options•Complete all incoming requests for proposals from potential new clients (RFPs)•Present software and train clients nationally and internationally•Represent company software and support at national trade shows•Supervise Intern•Zoho CRM

Volunteer positionHelp assist in fundraising activities and how funds should be usedPlan eventsParticipate in group meetingsResearch tools to assist members

Consultant for The Goodyear Tire and Rubber CompanyResponsible for scheduling training, up keeping facilities, maintaining office supplies and assisting trainers. Assisted in projects for the Vice President of HR and other various departments when help was needed. •Coordinated conference room and meeting schedules for training purposes•Ordered and maintained department inventory•Developed trainee training materials and satisfaction surveys•Coordinated company travel arrangements for department directors•Assisted in developing marketing plan for E-Learning Project•Assisted in the Human Resources transformation process

Consultant at the Goodyear Tire and Rubber Company •Created Marketing Communication Plan for Sales Training Program•Created multiple communication pieces•Created new budget proposal spreadsheet•Developed and posted new system for submitting Corporate Communications Bulletins•Developed creative and professional executive presentations/reports for department heads