Amanda Wolfe Email & Phone Number

Calgary, Canada Area

As a Clerk IV on the Leave of Absence team within Human Resources I am responsible for managing an employee through the LOA life cycle. Ensuring accuracy on all documents sent out and received, sending the employee their LOA package, running the benefit costing, managing payment of benefits, processing the supplemental employment benefit top up, placing the employee on leave of absence within the system, enrolling benefits, returning the employee to active status. Testing and Implementing the new E-LOA system, extensive knowledge of Collective Agreements.Additional tasks: Training new staff on processes, Assisting the HR and Benefits resolution specialist with resolving data conflicts for managers and employees, HR Technician back up; includes processing corrections and assisting Clerk IVs with complex issues.

The Resolution Specialist is a subject matter expert and works with a high degree of independence. They provide a full range of educational information, analysis and investigative problem solving to address a broad range of issues for stakeholders (HR colleagues, Managers and Employees). They must have a strong knowledge of the Collective Agreements and the application of the appropriate rules for all aspects of HR Data Administration and Accrual entitlements and they must have strong Peoplesoft transactional knowledge.This position deals with complex or unusual problems and issues that have been referred to them by the HR Contact Centre or escalations from HR Client Services. The position provides a high level of customer service to employees, managers, other HR departments and third party providers as part of resolving an issue.

Provide general HR and Benefits administrative supportAreas of focus include; new hires, rehires, additional jobs, transfers, voluntary and involuntary separations, pay rate changes, verifying education documents, resolving outstanding balances for benefit premiums, enrolling benefits, making changes to benefits, leaves of absence, responding to Lawyers Letters, updating employee personal information, extensive knowledge of Collective Agreements.Additional tasks: Training new staff on Benefits /HR processes, Assisting the HR and Benefits resolution specialist with resolving data conflicts for managers and employees.

Provide general HR and Benefits administrative supportAreas of focus include; new hires, rehires, additional jobs, transfers, voluntary and involuntary separations, pay rate changes, verifying education documents, resolving outstanding balances for benefit premiums, enrolling benefits, making changes to benefits, leaves of absence, responding to Lawyers Letters, updating employee personal information, extensive knowledge of Collective Agreements.Additional tasks: Training new staff on Benefits /HR processes, Assisting the HR and Benefits resolution specialist with resolving data conflicts for managers and employees.