Amanda Wolfe Email & Phone Number

New York, New York, United States

 Directly manage a department of 7 employees and assist in management of 20 employees across all departments.  Coordinate with buyers, events, design, marketing, and web departments to ensure consistent sales. Generate reports to support sales analysis and inventory tracking. Correlate product shipment between warehouse, two store locations, and various departments. Redesigned and implemented new layout for entire store to enhance sales, customer traffic, and safe social distancing. Assist in designing, printing, and distributing signage and creative collateral storewide. Update and synchronize window displays between both store locations. Collaborate with upper management to create a new diversity and inclusion program. Played integral role as founding member of store’s diversity and inclusivity (DEI) committee.

New York, New York, United States

 Oversaw and expanded staff recommendations program—recruited 90%+ staff to write reviews, edited reviews, recommended titles to buyers, updated in-store displays, and communicated with marketing regarding posting reviews. Built visually appealing window and table displays in accordance with seasonal items, promotions, and new arrivals. Constructed, set-up, and deconstructed holiday market pop-up stores. Analyzed sales reports and updated spreadsheets on Google Drive. Wrote book reviews and blurbs for in-store displays and store website. Trained new visual merchandise hires and cross-trained new store managers; customer service peer advisor to new hires.

Greater New York City Area

 Provided technical support; set up AV equipment for VIP author events (e.g., James Franco, Elizabeth Warren, Susan Cain). Alphabetized and maintained section shelves; offloaded product from truck for distribution. Fulfilled and processed internet orders; assisted customers and answer staff’s questions.

 Provided customer service and performed administrative duties including answering phones and managing shipments.  Opened and closed the Music department; updated displays; managed cash register, shelved and re-shelved books. Recognized as the only bookseller to receive a perfect customer satisfaction score (100%) from secret shopper.

 Transferred edits from hard copy to InDesign document.  Performed additional editing and light graphic design: inserted header graphics, created tables, and index.

Cashiered, shelved products, answered phones, helped customers, follow up calls to customers.

Checked patients in and out, answered phones, filed, called patients.

Bachelor Of Arts, Literature

Activities and Societies: • Copy-edited senior theses and class papers for visual art students • Copy and substantive editing of plays.

English

Activities and Societies: Entertainment Unlimited