Amanda Workman Email & Phone Number

Christchurch, Canterbury, New Zealand

Passion project/incomeSunday Best Perfume makes Natural perfume using local and imported ingredients.No nasties, bad chemicals or bad vibes

Christchurch, Canterbury, New Zealand

Change ManagementProcess executionSales supportData MigrationCatalogue ManagementLogistics Recruitment

Rangiora, Canterbury, New Zealand

Responsible for advertising sales & photography

Christchurch, Canterbury, New Zealand

Gained certification at the Natural Perfume Academy.

New Zealand

Amanda remotely managed a team of Australian corporate travel Account Managers & AM support executives through a year of transformation. This involved moving away from a customer service orientated model to a sales model while focusing on increasing client revenue, stickiness and retention. Portfolio size was $100Million Key activities included:• Team Goals & Target setting• New biz lead generation to Expedia Lodging Partner Services• Portfolio strategy and execution• C-Level client relationships & escalations• Recruitment, Training & mentoring• Key industry presentations• Client re-contracting including renewals, expansions and upsells.• Set up of AM support model including Salesforce case management• Technical escalations/liaison to internal development/global teams.• Updating internal Confluence/Product Knowledge pages• Client SFTP Data transfers for bulk uploading• Complex approval set up• Customised data reporting – eg. airline rewards retrospective claims Key achievementsAmanda was responsible for re-designing the ANZ AM Support model. The objective was to design a model that would increase revenue & client retention. Amanda achieved this by introducing various tools & processes including Salesforce case management, the introduction of Outreach platform, dashboard reporting, structured client call cycles, internal sales training & portfolio management training. Key metrics achieved - 6 global expansions, 98% client retention, 10% YOY transaction growth, improved C-Level relationships.

Sydney, Australia

Amanda managed a portfolio of B2B clients who spent around $30Mil AUD on business travel with clients across Australia and New Zealand. Her key focus was to work with clients to optimise their travel programme & gain benefits by using Egencia’s proprietary owned technology. This included individual customised Strategic Management Plans that covered the following areas for the client:• Gaining greater transparency - reporting/data analysis• Streamlining travel booking, approval & financial reconciliation process• Cost savings - supplier negotiations, increasing online adoption• Travel booker compliance• Risk ManagementKey activities included:• Client goal setting, quarterly c-level client face to face visits• Implementation support and platform technical set up.• Salesforce Contract management for up sell opportunities, renewals and global expansion• Platform administration and customisation including building new travel policies, approval & profiles.• After Sales Client training on new services and website features.• Client RFP/Tender presentations• Data analysis• Identifying growth opportunities and creating action plans with clients• Complex approval set up• First level support for technical issues• Oversee implementation of new clientsKey Achievements:Amanda was part of the team that bid for and won Red Bull’s travel business. She was the subject matter expert for all Account Management related questions including Egencia’s reporting suite & travel policy settings. This involved speaking with several of Red Bull’s key leaders to gain a deep understanding of their requirements to ensure Egencia was the right fit for Red Bull. The time spent prior to the official implementation meant Red Bull onboarded with Egencia quicker than planned and ramped up 70% online adoption within a few weeks. We also had a strong buy-in from all departments therefore travel policy compliance was high.

Sydney, Australia

I am grateful to have been given a temporary secondment as team leader whilst Jacqui Timmins Director of Account Management was Interim MD. During this time I had 5 Account Managers reporting in to me.

Sydney, New South Wales, Australia

Amanda was responsible to retaining and growing advertising spend with Yellow Pages including Print, Online, Mobile as well as up-selling to SEO, customised websites and SEM. Key activities included:• C-level pitches and meetings• Initial artwork design recommendations• Website template customisation• Solution selling in to print, mobile, online, website, SEO and SEM• Escalation for client issues• Delivery of performance reports to assigned territory

Sydney, New South Wales, Australia

Amanda managed a large portfolio of around 150 travel agencies. Her role was responsible for retaining existing clients.Key activities included:• C-level relationships• First level technical support• Software upgrades onsite with the client• Contract negotiation and renewals• Project management for implementation of Online booking tool (KDS), back of house system (Crosscheck) Travel) and the General Distribution system (Galileo & Worldspan)• Up sell opportunities.

Sydney, New South Wales, Australia

Amanda was responsible for first level technical support on the GDS (Galileo).Key activities included:• First Level Support - Technical trouble shooting, logging and escalations to internal teams• General training & guidance on how to perform a function within the GDS using Linux based commands.

Sydney, New South Wales, Australia

Responsible for selling wholesale travel holiday packages to Flightcentre travel agents. Assisted with various management duties including end of month reconciliation, P & L statements, staff mentoring, training and recruitment

Dublin, Ireland

Salou, Catalonia, Spain

Safety officer, entertainer, tour guide, travel agent, go to person.

Edinburgh, Scotland, United Kingdom

The Hub is a unique events venue located on the famous Royal Mile in Edinburgh.My role was to do table service and tend the bar

Christchurch, Canterbury, New Zealand

Responsible for selling Air NZ link/Mt Cook Airlines, Ski Express packages and Trek Express packages

Natural Perfumery

Activities and Societies: Passion project

Digital Marketing, Digital Marketing, Credit

Camera Craft 2, Photography

Camera Craft 1, Photography

Languages, Japanese Studies, Advanced Japanese Skills

Advanced Diploma In Travel & Business Technology Level 3 & 4

Education record