Amanda Worsley Email and Phone Number

- Perform all accounting duties related to restaurant and craft brewery including accounts payable and receivable, payroll, shareholder reporting and year end preparation. - Ensure all alcohol production and sales records are reported on time and in compliance with Canada Excise Act and Ontario Alcohol, Cannabis and Gaming Regulation and Public Protection Act.- Introduced business performance reports for senior management reflecting financial, operational and production trends.- Performed complete audit of two years of financial records, bringing them to industry standards.

- Increased gross sales 1700% over previous ownership in Toronto.- Envisioned and created business identities and advertising materials such as website, online store, social media posts and printed collateral for local distribution.- Managed complete overhaul of the business with the move to Wellington including rebranding, securing locations, organizing moves, sourcing new suppliers and over 1000 new products, and a complete menu redesign. - Assessed financial reports and statements regularly to update processes and operations for greater profitability.

- Managed implementation and ongoing support for 30+ public library systems including New York Public Library, Austin Public Library and Christchurch Public Library.- Consulted with library management on staff training, internal and public promotions.Managed special projects including first-of-it's-kind schools product in collaboration with New York Public Library and New York State Department of Education.- Initiated and managed project to reduce cost of implementations by identifying common issues and overhauling documentation and internal workflows for improved efficiency.- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

- Coordinated with Agency departments and vendors to ensure advertising campaigns were implemented on time, on budget and to specifications. Identified customer needs and achieved service levels that met and exceeded expectations.- Collaborated with creative department to generate seasonal creative pitches for clients targeting various consumer groups.- Stayed up-to-date on changing industry and product standards and trends.

- Initiated creation of Customer Service Department to service 2000+ clients. - Developed and implemented all policies and procedures and systems as related to the department including the creation of an electronic records management system for tracking issues and resolutions.- Managed expansion of department to two cities (Toronto and Montreal). - Developed detailed reporting and analysis on complaint and resolution trend reporting.- Improved customer retention from 67% to 79%