Amanda Wright Email & Phone Number

Mollymook Beach, NSW, AU

Batemans Bay, New South Wales, Australia

Transitioned to Part Time Leader whilst studying at UNSW.Coached the team to deliver outstanding customer experience, including an NPS (Net Promoter Score) of 75 and sales growth of 7% in August 2024.Skills:Merchandising | Loss Prevention | Inventory Control | Customer Experience | Training and Development | Compliance

Batemans Bay, New South Wales, Australia

Enhanced Cultural Listening Survey: Utilized data analytics to improve survey results by 15%, identifying key areas for cultural development and executing targeted strategies.Performance Metrics Achievement: Achieved key performance metrics, Safety TRIFR 0 for full financial year, delivered costs by $78k, sales growth 1.9% post covid boom, by utilizing.

Batemans Bay, New South Wales, Australia

NSW Store Team of the Year 2020: Recognized for exceptional leadership and data-driven decision-making during the Black Summer Bushfires, ensuring operational continuity and team safety

Batemans Bay, New South Wales, Australia

Strategic Sales Planning: Leveraged data insights to develop and implement strategic plans increased sales by 54% during peak trade periods, optimizing inventory and recruitment to meet specialized needsStore Refurbishment Projects: Managed data and insights for store refurbishment in Batemans Bay (2016) resulting in 17% sales growth.

Canberra, Riverina And South Coast

Orchestrated a seamless transition to a new EBA for 12 stores and 1300 team members including a EBA vote rate of 78%, top 2 in the state out of 20 regions

Bega

Competitive Strategy: Analysed market trends in Bega, NSW (2012), combat a new Woolworths store reducing potential 50% loss of sales to 33% reduction in salesCommunity Engagement: Small regional town, built relationships with local suppliers, sat on Chamber of Commerce, fundraised and volunteered at the local AFL club

Tuggeranong

Team Development: Led the region in development of new department managers through coaching an development planning.Store Refurbishment: Executed business strategy for store refurbishment and delivery of new store offerSafety and Workers Comp: Built outstanding relationships with Doctors and Physios to improve return to work plans for 21 injured team that.

Canberra, Australian Capital Territory, Australia

Spearheaded a 3-month project to automate ordering across 12 stores.Engaged with cross-functional teams, delivering training sessions to 200 team and collaborating with store teams to deliver execution of store inventory stocktake

Sydney, New South Wales, Australia

Assistant Manager in 3 different stores in Northern Beaches of Sydney

Sydney And Southern New South Wales

Project role reporting to National office specifically tasked to roll out new customer service strategies with key stakeholders in State Leadership Team and conducting 3 hour training sessions of 1100 team members in trial stores for new service program in Coles

Sydney, New South Wales, Australia

Various Department Manager roles

Sydney, New South Wales, Australia

Part time/Full Time team member whilst at University

Graduate Certificate, Data Analytics, Hd

Completed Certificate Mar 2024, continuing onto Graduate Diploma due to finish Feb 2025

Diploma, Leadership And Management, Pass

Bachelor Of Science - Bs, Bachelor Of Science(Computing And Information Systems)