Amanda Ryal-Mason Email & Phone Number

Amanda Ryal-Mason is a Digital Platform Group Consultant at McGraw-Hill Education. She possess expertise in web design, training, cms, content management, sql and 25 more skills. She is proficient in Spanish. Colleagues describe her as "I worked with Amanda for a little over 5 years at LeaderStat as our company grew and changed in scope quite a bit through that time. She was a great partner through all of it helping us open a new office, shift our networking, and brainstorming better ways to communicate and share information amoung our teams. Her biggest strengths were in supporting our database through on going training and data integrity checks as well as keeping our website updated, appealing and actively viewed. She shines when she is able to be creative and innovative." and "Amanda designed a thoroughly user-friendly website for LeaderStat and was able to coordinate with our online database provider to establish links between the website where people applied to our jobs and our internal database where their contact information could be directly deposited. She was also a great teammate, who was readily available whenever needed to support the company."

Listed skills include Web Design, Training, Cms, Content Management, and 26 others.

• 

  Digital Platform Group Consultant

  Mcgraw-Hill Education

  Mar 2012 - Present - Columbus, Ohio Area

  Part of Digital Platform Group, which supports customer-facing and testing environments for digital education content. I connect question-askers with answers, be it me or another team.Participate in the usual IT tasks such as daily scrum meetings, sprint reviews, retrospectives and show-and-tells. Work with management to understand business needs and define requirements. Prioritize JIRA and internal tickets for requests, bugs and other issues, while maintaining alignment to corporate and departmental goals.Power user of proprietary and third-party content management systems with responsibility to train users and assist content authors both within and outside the company. Create and update documentation for these systems for use by all categories of users. Manage users and user access for these systems. Training group size ranges from individuals to dozens for authors, developers, quality control users, and customer service reps. Primary power user of and responsible for training and assisting users of our content licensing system for some of MHE's digital programs. Additionally manage access to this system. Provide management for several sunsetted products, freeing teams to focus on newer innovations and iterations.Responsible for maintaining technical and data integrity through ensuring adequate training, best practice use cases and quality assurance, and empowering developers to resolve issues. Troubleshoot for authoring systems, licensing software, internal and customer-facing platform delivery. Work with developers and customer support to resolve user and system concerns. This includes working in the Atlassian suite of products (JIRA, Confluence, Slack, etc), Microsoft tools (Teams, Sharepoint, etc), Adobe products, file transfer products, Oracle, and other software as needed.