Amanda Alves Email & Phone Number

• Deliver thorough administrative assistance as a Personal Assistant to uphold operational efficiency.• Execute diverse responsibilities including managing phone calls, scheduling meetings, and completing errands to support daily functions.• Supervise the Property Management Department, acting as the central point of contact for owners and residents. Provide comprehensive support for rental properties, encompassing tenant communication, property listing, lease drafting, maintenance coordination, and rent collection.• Uphold office organization standards by ensuring proper storage and accessibility of documents and files.

Satellite Beach, Florida, Us

• Daily management, problem solving, multitasking and prioritizing in fast paced schedule. • Ensured supplies and services exceed client's expectations.

With over 20 online courses, FHOP School is one of the greatest bible schools in Brazil. As an Administrative Director, I was in charge of several processes, including:• Led online school department, supervising team assisting over 700 students per year.• Developed and executed hiring cycle, including screening, recruiting, interviewing and onboarding. Hired over 30 people.• Strategically implemented talent management and employee relations division, for training, scheduling and performance management, as well as rewards and recognition system, reducing employee turnover by 50%.• Assisted, for 4 times, in the organization and groundwork of a 3.5k attendants-nationwide- yearly event called "Onething Brasil". I collaborated to brainstorming, to developing launching strategies for new products, to managing the events' budget and more. Resulting in brand strengthening and signup sales equivalent of 35% of the yearly target.• Created employee onboarding materials and documentation, job descriptions, SOPs, and all written communication.• Collaborated to implement short version courses, increasing revenue by 25%.

Daily activities included, but not restricted to:• Engaged effectively with head of departments, leading the planning and development of key strategies to drive sales and profitability;• Oversaw all the daily operations of administrative, content creation and facilitators teams, assuring quality control and problem-solving to elevate customer experience and organization development.• Managed and tracked students via excel to provide high-end customer service. Raising students engagement and success, maintaining retention rates 50% above national average.• Negotiated with Beto Carrero World, largest themed park in Brazil, special discount, enabling the company to take the team to the park for our Employee Appreciation Day.• Planned employee families' events in site, reaching 88% family presence and 100% of the employees' involvement;

Campinas, São Paulo, Br

The Hospital PUC Campinas is one of the largest university hospitals in Brazil, performing over 1M medical procedures per year. As a Pharmacy Administrator at the hospital's pharmacy I worked recruiting, training and managing the pharmacy team, with over 30 people. I had the joy of teaming up with 7 strong and passionate colleagues pharmacists, to provide the best care possible to our clients. Including:• Managed up to 20 pharmacy technicians and daily operations, constantly improving internal processes and optimizing workflow, in regulated pharmacy environment to achieve regulatory compliance.• Implemented a strategy to strengthen the connection between night shift workers with the daytime team, building up culture, reducing absence by 50% and increasing productivity significantly in 3 months.• Interpreted, compounded and dispensed medications and other supplies according to physician orders; Provided drug information to health care professionals and patients. Participated in clinical pharmacy services, and provided pharmaceutical care to patients, identifying, assessing and solving medication related problems.• Ensured EPI use by training and daily safety talks, communicating effectively. Performed inventory control, following internal policies and procedures.

Br

Grupo DSPS is one the top 3 dispensing pharmacies in Brazil with approximately 1200 stores in 10 states. Some of my accomplishments as a Pharmacist at Grupo DSPS:• Trained new staff and supported current team members.• Achieved goals and objectives, both financial and operational, at a fast-paced pharmacy store.• Managed controlled medications exit within state and federal agencies.• Participate in quality improvement programs, productivity projects and other programs deemed necessary to improve the quality of patient care.

Daily activities as a pharmacy technician included: maintaining patient records; setting up, packaging, and labeling medication doses; filling and dispensing routine orders for stock.

Campinas, São Paulo, Br