Amanda Bruce Email & Phone Number

Regina, Sk

Regina, Sk

As a manager on the Strategic Engagement & Platform Development team, I am involved in all elements the Society’s operations in that I design, develop and maintain mission and revenue programs on our system of record (Salesforce). I work with senior leaders and other stakeholders to elicit business requirements, identify critical success factor, document requirements and design robust and effective solutions in Salesforce and using our digital tools. Ensure that all elements of a constituent’s… Show more As a manager on the Strategic Engagement & Platform Development team, I am involved in all elements the Society’s operations in that I design, develop and maintain mission and revenue programs on our system of record (Salesforce). I work with senior leaders and other stakeholders to elicit business requirements, identify critical success factor, document requirements and design robust and effective solutions in Salesforce and using our digital tools. Ensure that all elements of a constituent’s journey are captured and mapped within Salesforce, and automate processes to ensure all staff can spent their time on relationship management rather than administrative tasks, creating efficiencies and reducing costs. As a member of the organization’s agile innovation and development team, help determine priorities for future directions and perform related iterative development within the platform.Develop and deliver comprehensive training programs for various functional areas using a variety of learning assets. Includes development of learning objectives, lesson plans, live training, e-learning modules, web-based training, policies, processes and business and technical documentation. Build training pathways for specific staff and volunteers in the Society’s Learning Management System, leveraging the Salesforce integration to capitalize on community learning and reinforcement. Provide excellent customer service, support and coaching to staff and volunteers in managing their initiatives.Key member of project team that launched a world-class omni-channel engagement centre using a cloud-based contact centre with full integration into the organization’s Salesforce CRM in 5 weeks. Worked with stakeholders to determine requirements and configure and develop solutions within Salesforce. Pre-launch, determine call routing, list management processes, set up users, developed metrics reports, call lists and call sheets. Act as backup to Engagement Centre Manager. Show less

Regina, Sk

Manage mid-size multi-channel digital and traditional engagement projects, working with internal and external stakeholders to ensure completion of all deliverables and on-time and on-budget launch. Elicit needs and business goals from stakeholders and internal clients, produce project briefs, plans/timelines and updates, oversee project team members and third-party vendors on project deliverables. Managed online fundraising and marketing projects as well as the development of digital properties… Show more Manage mid-size multi-channel digital and traditional engagement projects, working with internal and external stakeholders to ensure completion of all deliverables and on-time and on-budget launch. Elicit needs and business goals from stakeholders and internal clients, produce project briefs, plans/timelines and updates, oversee project team members and third-party vendors on project deliverables. Managed online fundraising and marketing projects as well as the development of digital properties for our advocacy, prevention and support programs. Maintain multiple timelines on multiple projects simultaneously.Played a leadership role in breaking down silos within the organization. Key member of integrated marketing team that consistently exceeds revenue targets and engagement rates through multi-channel communications. Part of team that won The Integrated Marketing Award recognizing nonprofit organizations showing exemplary leadership in the area of integrated marketing Show less

Canadian Cancer Society Saskatchewan Division

Program development and management for peer-to-peer and corporate fundraising properties. Includes development of creative content, website and web forms, managing relationships with key influencers, providing direct and indirect customer support to fundraisers and donors, training internal staff on all elements of the programs. Develop and maintain peer-to-peer fundraising websites using Luminate Online. Ensure strong relatipnships with all influencers and manage revenue targets of over $1M.

• Promoted Rock 101 and CFOX • Communicated key messages to the target customers • Represented the station and interacted with consumers

Regina, Sk

• Promoted Z99, Jack FM, and News Talk 980 • Organized the setup and teardown for various events • Planned the event schedule and attended events as a representative of the organization

Regina, Sk

• Filed, data entered, and worked with Microsoft Office• Answered phones and provided exceptional service• Interacted with all employees within a business environment

Regina, Sk

• Organized donations for specific events and arranged volunteers• Compiled packages for the "Can Spell" Campaign • Worked on events such as "Raise-A-Reader"