A Specialist Healthcare Consultancy that delivers.Quality Thinking is a community of trusted healthcare associates whose expertise has been tried and tested.Our track record spans across NHS and Private Healthcare settings including Commissioning, Acute, Ambulatory, Emergency, Community, Urgent & Out of Hours Care.A community of specialists in:* CQC Readiness* Clinical Governance* Quality Improvement* Project Management* Service Mobilisation* Change & Transformation* Executive Assurance​Our Successful Track Record Includes:* CQC Mock Inspections* Clinical Governance* QI Methodologies* Turnaround & Assurance* Risk Management* Robust Programme Delivery* Service Re-Design* Strategy Development​* Regulatory Compliance* Patient Safety CultureWe Help You Organically Grow.* We hold the mirror up to your business* We rapidly map risks, issues and inefficiencies* We identify and scope opportunities for service improvements​Once we have delivered what is needed, we work collaboratively with you to train and up-skill the existing workforce to ensure there is a solid knowledge transfer. This protects the legacy we leave you to ensure progress is continued beyond our partnership with you.

I accompany CQC representatives on inspection and investigation activity for provider organisations, providing relevant clinical and professional advice to support the inspection process.

Sutton CCG required an experience programme manager with a clinical background to design and mobilise a new integrated coordination service for end of life care. Successfully launched during the first wave of the Covid pandemic. Subsequently asked to provide emergency response and recovery planning advice for Sutton and South West London for end of life care, and Covid vaccination programme delivery modelling information and Enhanced Service payment analysis for Sutton.

Delivered CQC project working with Hospital Directors to develop quality and compliance improvement plans, conducted mock inspections, and delivered bespoke training to senior managers ahead of CQC inspections.Project Manager for design and national implementation of web-based quality management system (Radar Healthcare).

I designed and implemented a transformation plan for the Clinical Audit function. Key achievements included: ☛Delivered leadership for the extended profile of the clinical effectiveness and audit agenda working closely with the Executive team and Board to improve data integrity for Trust reports☛Ensured compliance with statutory reporting obligations

I was engaged to project manage and advise on preparation for the new CQC inspection process across two facilities, scoped through gap analysis against CQC Key Lines of Enquiry and Regulations. Key achievements included: ☛Reviewed and improved existing governance and reporting frameworks supported through authorship of relevant strategy and policy documents. ☛Implemented a risk management framework and complaints management process, providing staff training sessions and relevant supporting documentation.☛Conducted a series of mock environmental and clinical inspections providing detailed report findings and action plans required to achieve compliance.☛Contract extension agreed to scope clinical outcome data sets and operational KPIs to facilitate external bench-marking and provide evidence-based performance reports to the Board.

In this role, I designed and delivered a global annual quality review system, including clinical audit tools used in the review of acute, community and urgent care settings. Outcomes were measured against JCI, CQC and ISO standards. Other key achievements included: ☛Implemented quality standards and metrics, to ensure compliance with regulatory bodies and optimize operational performance against an outcome based Quality Improvement and Assurance Strategy.☛Standardised the provision of risk management advice and preparation of strategic reports to the Board and Medical Advisory Panel.☛Mentored the Clinical Governance Manager of over 100 clinics in Hong Kong facilitating the successful implementation of quality improvement action plans following a post-acquisition audit visit.☛Launched and chaired a global quality governance forum, and critical clinical incident review panel, providing formal reporting channels for organisational learning.

I managed a team of Regional Governance Managers and supported the Regional Medical Directors to deliver evidenced quality improvement and regulatory compliance. Key achievements included: ☛Post-acquisition, took lead responsibility for transitioning existing quality assurance systems to the parent company’s governance framework, including the clinical configuration and implementation of Datix.☛Delivered effective crisis management strategy through leadership on the co-ordination of highly complex complaints and serious incidents specifically resolution of contentious issues.☛Successfully raised the profile of risk management and embedded a culture of openness and transparency in incident management within a senior management team through a series of interactive workshops.

In this role, I conducted a comprehensive quality systems review and implemented the resulting compliance action plan to achieve successful CQC registration for the London Region Out of Hours service provision. Key achievements included:☛Provided advice and guidance for CQC Registered Managers through advisory workshops and creation of targeted training materials to ensure continued compliance.☛Confidently communicated contentious information to key stakeholders to achieve engagement and implement the governance requirements for NHS111 services across 7 London CCGs.☛Developed and implemented metrics and governance processes, working with commissioners and the Department of Health nationally to develop policies and procedures, and monitoring of patient experience during introduction of the NHS111 service.

I constructed a Quality Assurance framework in preparation for registration with the CQC, producing a suite of governance policies and evaluated via audit the impact on standards of care and clinical practice, evidencing quality standards at contract meetings. Key achievements included: ☛Delivered a health needs assessment and financial analysis for business plans submitted as part of Right to Request applications in the development of new business opportunities.☛Conducted a detailed cost benefit analysis for a new clinical service, evidencing operational efficiencies in combination with increased patient satisfaction that resulted in extended and new contracts.☛Promoted the social enterprise model through presentations at national events and publication of an article in Emergency Nurse ‘Social Enterprise and Winter Pressures’.

I worked autonomously providing a rapid mobile clinical assessment service for acutely unwell patients in the community, and clinical assessment for patients attending urgent care centres.

I designed and implemented a pilot scheme for Solo Responders for patients requiring urgent care. The successful pilot led to the introduction of Emergency Care Practitioners to the clinical workforce across London. I was also responsible for the clinical supervision and ongoing professional development of teams of front line clinicians.

Worked as a management consultant for a large accountancy firm on a series of projects, including design of spreadsheets used by shift managers in a multinational pharmaceutical company to realise 5% cost savings in the manufacturing process.