Amanda Almeida

Amanda Almeida Email and Phone Number

Customer Success Account Manager @ Adastra
Toronto, ON, CA
Amanda Almeida's Location
Toronto, Ontario, Canada, Canada
Amanda Almeida's Contact Details

Amanda Almeida work email

Amanda Almeida personal email

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About Amanda Almeida

Experienced IT professional with 18+ years of expertise in data-related projects.Currently working as an IT Account Manager, managing a banking sector account. Responsiblefor plan, forecast, and analyze KPIs for growth. Working in partnership with cross-functional teams toprepare presentations and seize new opportunities within different lines of businesses. I also support staff augmentation, contract negotiation and agreements to meet client needs and business objectives, fostering strong partnerships for sustained growth and success. With a focus on continuous improvement, I help driving efficiency in onshore and offshore processes. Previously worked a results-driven project manager with a successful track record in planning and executing projects within schedule, budget, and scope. Proactive in issue resolution, ensuring smooth project progress. Provided transparent weekly status reports communicate progress, variances, risks, and issues to stakeholders. Efficiently managed multiple workstreams and promoted seamless collaboration between onshore and offshore teams. PMP certified.Lastly, I passionate about personal development and self-awareness, so I became a Life Coach to help people unlock their full potential for success in both their professional and personal lives.

Amanda Almeida's Current Company Details
Adastra

Adastra

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Customer Success Account Manager
Toronto, ON, CA
Amanda Almeida Work Experience Details
  • Adastra
    Customer Success Account Manager
    Adastra
    Toronto, On, Ca
  • Adastra
    Customer Success Account Manager
    Adastra Dec 2022 - Present
    Toronto, Ontario, Canada
    • Experienced IT professional managing an account in the banking sector.• Contribute to strategic decision-making and growth by planning, forecasting, and analyzing KPIs.• Collaborate with cross-functional teams to prepare effective presentations and sales decks for project updates and opportunities.• Oversee staff augmentation initiatives and identify new collaboration opportunities with clients.• Manage contract renewals and retention strategies for long-term partnerships.• Prepare comprehensive materials for weekly status and monthly governance meetings.• Vet onshore and offshore candidates for staff augmentation.• Support resource onboarding and offboarding and address performance issues with coaching.• Provide project delivery oversight to ensure adherence to timelines, budgets, and quality standards.• Lead onshore and offshore operational improvements to enhance efficiency and productivity.
  • Adastra
    Senior It Project Manager
    Adastra Mar 2022 - Dec 2022
    Toronto, Ontario, Canada
    • Planned and organized Discovery sessions, collaborating with the project team and clients to establish project requirements.• Executed projects within agreed schedules, budgets, and scopes, ensuring successful delivery of objectives.• Provided weekly status reports, communicating project progress, baseline variances, risks, and issues to stakeholders.• Worked closely with the project team to support issue resolution and escalation, fostering a proactive problem-solving approach.• Managed projects and POCs to showcase capabilities, while maintaining comprehensive project documentation and tracking action items. • Efficiently managed multiple workstreams and promoted seamless collaboration between onshore and offshore teams.
  • Amanda Almeida
    Life Coach
    Amanda Almeida Feb 2020 - Dec 2022
    100% Online Service
    • Guided and supported individuals seeking personal and professional growth.• Assisted in identifying goals, values, and strengths, and developed personalized action plans.• Provided active listening and constructive feedback to help overcome challenges and obstacles.• Utilized diverse coaching techniques and tools to boost self-awareness, confidence, and motivation.• Cultivated a positive and empowering environment, fostering accountability for a fulfilling and balanced life.
  • Bmo Financial Group
    It Project Manager
    Bmo Financial Group Aug 2018 - Jan 2021
    Toronto, Ontario, Canada
    • Successfully managed technology projects for Corporate and AML areas concurrently.• Created and maintained detailed project plans, records, and related activities.• Supervised project teams and provided oversight to ensure project success.• Managed budgets and forecasts to deliver projects on-time and within budget.• Tracked project progress, milestones, critical dates, and documented administrative activities while proactively identifying and mitigating risks. • Conducted weekly meetings with business stakeholders for project status updates and daily/weekly meetings with the project team to discuss progress, risks, and roadblocks. • Oversaw pre-implementation, implementation, and post-implementation activities.
  • Leega
    It Delivery Manager
    Leega Mar 2017 - Jul 2017
    São Paulo, São Paulo
    • Led a project to unify e-commerce and in-store systems, defining a successful strategy for system integration.• Facilitated daily stand-up meetings, prepared and conducted status reports, and updated schedule and budget/forecast for efficient project management.• Conducted sessions with senior management and stakeholders to track project progress, review risks, issues, actions, and milestone dates for effective project monitoring and alignment.
  • Algren Textile
    Business Partner
    Algren Textile Jun 2014 - Sep 2016
    São Paulo Area, Brazil
    Worked as a business partner for my family company:• Streamlined operational improvements, implementing a new strategic plan to drive company growth.• Collaborated with the operational team to achieve training goals and meet delivery deadlines, resulting in an elevated customer perception of the company.• Took charge of sales responsibilities and maintained strong customer relationships.
  • Itaú Unibanco
    Bi & Analytics Delivery Manager
    Itaú Unibanco Aug 2012 - Jun 2014
    São Paulo E Região, Brasil
    • Collaborated with IBM USA and IBM India to drive a successful data transformation initiative.• Managed and maintained strong supplier relationships to support project objectives.• Led a diverse team of 10+ members and third-party consultants in implementing cutting-edge solutions within an analytics environment.• Demonstrated expertise in strategic planning, adeptly negotiating with partners and suppliers, and effectively managing conflicts.• Prepared and delivered comprehensive project plans, status reports, schedule updates, and budget/forecast reviews for senior management and stakeholders.• Ensured efficient scope, change, and risk management, leading to on-time project delivery and adherence to budget constraints.
  • Sky Brasil
    Business Intelligence Manager
    Sky Brasil Oct 2010 - Aug 2012
    São Paulo E Região, Brasil
    • Administered annual budget, evaluating expenditures, and conducting budget negotiations in periodic reviews to maintain budget adherence.• Oversaw the development and implementation of data-driven Business Intelligence and Analytics strategies to meet organizational goals.• Led and managed a collaborative team of BI analysts, providing guidance and support.• Collaborated with business stakeholders to align BI solutions with their specific needs and requirements, facilitating informed decision-making across the organization.• Monitored and optimized BI systems and data pipelines for enhanced data accuracy, security, and performance.
  • Cti Global Consultoria
    Bi & Analytics Project Lead
    Cti Global Consultoria Aug 2007 - Oct 2010
    São Paulo Area, Brazil
    • Led successful Business Intelligence and Analytics implementations for clients in banking, telecom, and automotive industries.• Proactively managed client relationships, driving delivery excellence and business growth.• Prepared and presented project plans, status reports, schedule updates, and budget/forecast reviews to senior management and stakeholders.• Managed scope, change, and risk, ensuring project timelines and budgets were meticulously controlled.• Collaborated with stakeholders, understanding their needs, and translating them into valuable conceptual project designs.• Defined project solution design, data modeling (Data Warehouse and Data Marts), ETL development, and reports and dashboards development.• Organized, coordinated, and provided training sessions for clients and project teams, ensuring seamless project execution and client satisfaction.

Amanda Almeida Education Details

  • Fundação Getulio Vargas
    Gestão Estratégica E Econômica De Negócio
  • Centro Universitário Ibero-Americano
    Centro Universitário Ibero-Americano
    Bacharel Em Administração De Sistemas De Informação

Frequently Asked Questions about Amanda Almeida

What company does Amanda Almeida work for?

Amanda Almeida works for Adastra

What is Amanda Almeida's role at the current company?

Amanda Almeida's current role is Customer Success Account Manager.

What is Amanda Almeida's email address?

Amanda Almeida's email address is am****@****grp.com

What schools did Amanda Almeida attend?

Amanda Almeida attended Fundação Getulio Vargas, Centro Universitário Ibero-Americano.

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