Implementation of Workpro case management system into HR Advisory Service. Oracle HCM root cause analysis, stabilisation planning, prioritisation and risk management. Rapid deployment and project management of mutually agreed resignation scheme

Providing Consultancy and advisory services to SMEs and Public Sector.Delivery of development solutions for AVDC in 2017 January 2018 Interim Project Manager at Government Legal Department, delivering service improvements with the HR and Change teams

Responsible for Payroll and Pensions administration , Employee Transactions, Recruitment and HR Systems (iTrent, ServiceNow, iManage). Delivery of Operational activity (in excess of 20,000 transactions per annum) to over 3,000 employees and leadership of continuous improvement and transformational change in the Systems and Recruitment spaces.

Member of Appointments CommitteeMember of Engagement Group

Working with HR and Change team to deliver service improvement .

• Senior leadership for for the Libraries and Information Service ( Libraries, Modern Records and Archives), Registration and Coroners Services (including the role of Proper Officer) and Corporate Complaints. • Lead Director for Customer Experience - this is an ambitious transformation programme to increase first contact resolution , manage demand, increase self service and improve customer satisfaction across a wide spectrum of services .• Professional lead for ensuring efficient Channel Shift and Digital by Design, Customer Insight and Journey Mapping and embedding a sustainable customer centric culture.• Work in partnership with a significant external organisation who provide the contact centre

•Call Centre operations, Website, Customer Insight, Corporate Complaint handling and Freedom of Information requests. •Implemented a major cross council transformation project centralising business administration staff into Customer Contact through creation of a single corporate business support service •Responsible for the “Think Customer” programme •Leadership of Shared Service (HR,Finance and ICT) Operations Centre

Responsible for libraries, county museum, archives, cultural strategy and Adult Learning

•Operational management of the onsite training and conference facility•Leadership of the learning and development team of 100 staff - including training design, psychologists and national training administration. •Successfully introduced a workplace based coaching scheme •Successfully introduced a national performance and learning management system for all managers. •Accountable to Royal Mail Headquarters for the design and delivery of nationally agreed training and development plans to a workforce of 160,000 employees.