Amanda A. Email & Phone Number

Malaysia

Strategise. Makeover. Rent

Greater Kuala Lumpur

A virtual English Learning Centre, where I serviced 350-380 parents & students across 40-50 classes weekly while supporting 15 teachers. Successfully converted a 100% increase in student recruitment year on year for term 2022/2023.- Managed & coordinated day to day operations as frontline- Provided professional course consultation and excellent customer service to prospective students/parents- Communicated and coordinated with customers in ensuring prompt follow-up and closure for all enquiries- Coordinated online events like the Parent Teacher Meetings- Worked closely with finance during collection period for finance administration- Proactively built, maintained and enhanced relationships with students and parents- Provided support to the Teaching Team (Deployment, Timetabling, Relief Teaching)- Actively collaborated with cross-functional teams to ensure seamless customer experiences and align support operations with other departments.

Federal Territory Of Kuala Lumpur, Malaysia

• Administration• Finance (Bursar, report to Regional Office)• Marketing & Communication• Covid-19 Management (2021 Lockdown)• Oversee Non – Academic Staff• Day to Day Operations together with Principal• Student Services• Manage internal & external stakeholders

People ManagementRecruitmentHR AdministrationCovid 19 Crisis ManagementTailored and monitored BCPRestructuring ExerciseI joined Times in 2020 to expand my love of managing people and my skills in HR. I was initially very heavily involved in the recruitment process as teams were expanding rapidly. Little did I expect to become Acting Head of HR in the midst of a global pandemic, mothering a 45 strong team by implementing and executing plans to successfully help the company overcome the initial MCO & CMCO phases through hiring freeze, pay cuts, unpaid leaves, letting go of probationary staff and redundant roles (approx 15 persons) by working closely with management & finance for restructuring, etc. I rose to the occasion and it definitely pushed me to learn fast and adapt in order to carry out responsibilities that would have normally taken months or years to learn. Most importantly it allowed me to practice being an empathetic leader when it counted the most. I was thereafter let go once it was down to the skeleton team during the early RMCO phase in June 2020. Albeit a short stint but packed with lots technical lessons and crucial experience.

Selangor, Malaysia

A private startup early childhood education centre at UOA Business Park 60 children, 14 teachers and 6 operations staffReported to Centre Director/Managing PartnerAug 2018 to December 2018 (Groundwork for Startup)• Acted as liaison between management and stakeholders• Managed day to day operations related to administration, human resources & finance of the new business until centre opened in Jan 2019• Managed budgets, processed payments/reimbursements and petty cash• Prepared, collated and compiled documentation for licensing of the startup • Coordinated with main contractor and sub-contractors for renovation works of new premise from September to completion in December• Created the required templates and frameworks for administration purposes prior to openingJan 2019 - Nov 2019 (Operations Team for day to day operations)• Acted as first point of contact and carrying out functions under the care of "front office' which includes but not limited to administration, reception, admissions & student services• Marketing and school tours for new prospective parents• Preparation of invoices and collection of payments every term• Managed communication between centre and parents via phone, email and school app• Managed social media platform and updated contents on a regular basis• Organised field trips, transportation and coordinated with venue organisers

Kuala Lumpur, Malaysia

Formerly Savills Rahim & CoReported to HODs & Managing Partner. Over the years I have been involved in numerous projects in the agency in various roles/capacities allowing me to expand my knowledge and diversify my skill sets.INVESTMENTS - Sale & Marketing•Prepared the groundwork for high-profile tender exercises, provided strategic coordination, executed successful marketing campaigns with logistical support from the preparation phase to the closing of tender and thereafter until completion of sale. Notable high-profile cases: -•British American Tobacco’s Plant in Petaling Jaya (Concluded via Tender – RM218 Million) •German Embassy Malaysian Real Estate Portfolio (Concluded via Tender – RM290 million) PROJECT MARKETING - Asst Project Manager/ Sale & Marketing•Development consultancy and project marketing for 384 high-end service apartment units in KL CBD having a GDV of RM400 million GLOBAL MOBILITY & RESIDENTIAL SERVICES - Business Development/Sale & Marketing•Prepared and executed groundwork for new division, Global Mobility Services•Carried out business development initiatives to attract new clients whilst offering new services and maintaining relationship management with existing pool of clients•Tailored, executed and managed marketing initiatives for the Residential team•Strategic real estate research and analysis particularly in the high-end residential market INTERNATIONAL PROPERTIES - Sale & Marketing of Australia & UK Properties•Conceived and developed efficient and intuitive marketing strategies •Organised and oversaw the advertising/communication campaigns, exhibitions and promotional events •Conduct market research and analysis to evaluate trends, investment opportunity awareness and competition ventures

Reported to Managing DirectorVALUATIONCarried out valuations exercises of residential, commercial and industrial properties, predominantly for mortgage security purposes or foreclosure purposes. Assisted with major valuation cases for Market and Feasibility purposes or for submission to the Securities Commission, with valuations ranging from RM10 Mil to RM100 Mil.RESEARCHReported directly to Managing Director. Carried out property research of residential and commercial properties in Malaysia, with main focus area in Klang Valley/Greater KL.Ad-hoc assignment - Acted as second executive assistant to Managing Director and carried out administrative functions for management.

I was an Intern here. The only admin for a small legal firm of 2 lawyers. Managed day to day front desk admin tasks and upkeep of the office.