Responsible for overseeing the customer service department and ensuring the organization delivers the highest level of customer service possible (includes material management and sales). Supervises, trains, coaches, and mentors customer service representatives and receiving personnel. Key Contributions:  Developed Coil Receiving Training Program and Cycle Counting programs resulting in 99% inventory accuracy  Increased customer audit score from 38% to 100% by implementing and executing corrective actions

Responsible for maintaining receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Key Contributions:  Developed off site warehouse to organize and control obsolete inventory and perform kitting  Secured 1.1M from OEM in documented obsolete material due to inventory accuracy

Responsible for production operations and associated activities at the Jack Daniel Cooperage facility in regard to manufacturing barrels during the initial startup period, and maintaining post startup. Additionally responsible for developing and coaching production employees on the equipment, processes, and requirements/expectations. Key Contributions: Aggressive ramp up successfully supporting Jack Daniel’s increase in demand  Aggressively processing and shipping material in support of BFC facility

Responsible for the direct supervision of lower power train scheduling in alignment with the implementation of SAP, shop floor material management and movement, and the execution of all lower power train work orders on time. Key Contributions:  95% delivery performance for independent demand  Reduced past due schedules to one under 200K  Implemented standard work and training workshops  Stakeholder in the implementation of SAP

Responsibilities include the direct supervision of bargaining unit employees, ensuring they have the proper tooling, fixtures, and quality control methods to meet schedules and production requirements. Ensures employees are properly trained, and job assignments adequately match individual skills and abilities. Responsible for production line scheduling, material ordering, and maintenance coordination. Key Contributions:  Recovered 56 past due 777 units for CAM transition in 30 days  Increased EOS results by 10 points in 2012  Improved RIF by 50% in 2012  Zero recordable injuries for direct reports in 2011

Responsibilities include providing support to operations customers by working closely with other cross-functional organizations such as Engineering, Global Purchasing, and Quality. Facilitating and participating in customer related meetings. Providing proactive communication. Providing support for new LPA’s as well as backup for existing LPA’s. Participating in product specific projects such as RIW’s and VST workshops. Key Contributions:  Improved high-pain supplier delivery performance from 6% to 96%  Reduced surplus material by $92,000