- Defining user requirements and assessing opportunities for automation- Assessing ability to integrate AI to increase efficiency of operations teams’ performance.- Ensuring that technical and process changes are successfully adopted into the customer operations teams- Creating engaging content to educate users on new tools and systems- Monitoring adoption success, identifying and acting upon opportunities to continuously improve- Coordinating testing and acceptance of… Show more - Defining user requirements and assessing opportunities for automation- Assessing ability to integrate AI to increase efficiency of operations teams’ performance.- Ensuring that technical and process changes are successfully adopted into the customer operations teams- Creating engaging content to educate users on new tools and systems- Monitoring adoption success, identifying and acting upon opportunities to continuously improve- Coordinating testing and acceptance of technical solutions- Designing and implementing a strategy to migrate existing training tools to a scalable digital format.- Facilitating feedback loops to gather, understand and come up with solutions to user needs.- Being hands on to understand and resolve user issues. - Utilising Jira, Confluence and Miro to increase efficiency and coordination across teams. Show less

- Onboarded 164 employees into Salesforce with successful user adoption- Secured a 92% satisfaction rate in trainings delivered. - Reduced large-scale trainer rollout times by 80% due to proactive switch to e-Learning.- Trained 106 employees on improving customer service. - Designed and rolled out employee onboarding plans to new joiners.- Designed and rolled out soft and technical skills trainings.

- Implementing stakeholder, time and scope management strategies to ensure the effective delivery of orders.- Assessing needs for departmental trainings.- Developing training materials to assist employees with understanding processes and softwares used. - Delivering trainings to new and existing staff members.

- Using scope, time and stakeholder management techniques to ensure successful completion of projects.- Managing up to 90 orders at a time, across over 50 countries. - Working with sensitive entities such as embassies and ministries.- Promoted from Provisioning Intern to Junior Provisioning Manager.

Professor of Social Psychology

- Designing and carrying out both quantitative and qualitative needs assessments methods.- Structuring trainings based on needs assessment results, integrating interactive and cooperative learning strategies.- Providing trainings to staff on multiple field-specific and wide-scale topics.- Performing Field Visits and on-site consultations of projects and activities.- Preparing visit, progress and final reports on staff performance.- Developing proposals aiming at soliciting… Show more - Designing and carrying out both quantitative and qualitative needs assessments methods.- Structuring trainings based on needs assessment results, integrating interactive and cooperative learning strategies.- Providing trainings to staff on multiple field-specific and wide-scale topics.- Performing Field Visits and on-site consultations of projects and activities.- Preparing visit, progress and final reports on staff performance.- Developing proposals aiming at soliciting funding.- Developing structured methods of intervention delivery in the form of a manual and training staff on the use of the manual. Show less

- Leading a Program and supervising a team.- Conducting needs assessments, designing and delivering trainings on both technical and nontechnical topics.- Conducting program-related activities around multiple MENA countries. - Providing program development strategies. - Conducting effective monitoring and evaluation strategies to enhance learning achievements.- Providing capacity building interventions to both local and international staff, including middle and upper… Show more - Leading a Program and supervising a team.- Conducting needs assessments, designing and delivering trainings on both technical and nontechnical topics.- Conducting program-related activities around multiple MENA countries. - Providing program development strategies. - Conducting effective monitoring and evaluation strategies to enhance learning achievements.- Providing capacity building interventions to both local and international staff, including middle and upper management.- Organising wide-scale community-based activities. Show less

- Developed, managed and monitored a program delivered by 27 team members.- Ensured the diversity and inclusion of multi-cultural service beneficiaries, reaching over 30,000 participants.- Designed, facilitated and supported project related trainings/ workshops for staff and volunteers.- Identified key indicators and performed needs assessments through questionnaires and focus groups. - Developed progress reports, budgets and proposals.- Conducted the recruitment and… Show more - Developed, managed and monitored a program delivered by 27 team members.- Ensured the diversity and inclusion of multi-cultural service beneficiaries, reaching over 30,000 participants.- Designed, facilitated and supported project related trainings/ workshops for staff and volunteers.- Identified key indicators and performed needs assessments through questionnaires and focus groups. - Developed progress reports, budgets and proposals.- Conducted the recruitment and onboarding for key positions.- Designed and implemented first response strategies post-Covid, economic collapse and Beirut Blast in 2020. Show less

- Supported all Programme components in terms of management, coordination, monitoring and evaluation.- Provided trainings on technical topics.- Worked as part of the Learning and Development (L&D) Team.- Consulted on multiple projects.

- Supported all Programme components in terms of management, coordination, monitoring and evaluation.- Developed proposals, progress reports and final reports for supervised projects.- Ensured the diversity and inclusion of multi-cultural service beneficiaries.- Prepared financial budgets for projects.- Sought and solicited funding for the organisation.- Conducted field visits and performs PMEAL tasks.- Performed the duties of a project manager when needed.- Provided… Show more - Supported all Programme components in terms of management, coordination, monitoring and evaluation.- Developed proposals, progress reports and final reports for supervised projects.- Ensured the diversity and inclusion of multi-cultural service beneficiaries.- Prepared financial budgets for projects.- Sought and solicited funding for the organisation.- Conducted field visits and performs PMEAL tasks.- Performed the duties of a project manager when needed.- Provided technical support to ARCPA’s project officers and project field teams as well as to partners’ teams.- Facilitated project-related trainings/workshops to staff and volunteers on technical and soft-skills, such as leadership, positive communication, team-building and negotiation.- Conducted the recruitment and onboarding for multiple positions. Show less

Conducted needs assessments, design, training and monitoring of interventions.

Oversaw employee reports and optimised editing before delivery to customer.

- Was the Director of the tutoring centre overseeing all communication with teachers and caregivers- Worked with some sensitive cases that were in need of psychological support

- Taught English as a second language to Syrian refugees.- Provided psychosocial support to Syrian refugees and people without housing

My responsibilities included working with Lebanese adolescents and Syrian refugees, helping them to cope with one another and preparing them via different training programs concerning psychological, social, and physical issues. This was followed by detailed reporting of various aspects of the project.

Held and participated in various social work activities involving both entertaining and caring for vulnerable cases as well as providing awareness campaigns about various topics.

My responsibilities included managing the work of all the center's members, following up on and leading various activities and substituting for the center president in case of absence.

Preparing teachers of different levels and subjects for IELTS courses.

My responsibilities include teaching English as a first language for primary classes in a school designated for students of low socioeconomic status.

- Attended various group therapy sessions.- Was assigned to follow up on both female and male psychiatric cases.- Assessed patients using different scales.- Prepared cases studies about different patients.

- Founded NDU's first and current psychology club alongside 3 others.- Handled all the club's finances for almost 2 years.

- Attended various group therapy sessions.- Attended psychopharmacology courses.- Held relaxation therapy sessions.

My duties included working one-on-one with children with autism or/and mental retardation using various techniques of Applied Behavioral Analysis followed by detailed reporting to my supervisor.