Amanda Smith Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Bremerton, Washington

• Project manager for CARF, Tuition Assistance, Internship, Youth Leadership Experience, and Diversity, Equity, and Inclusion (DEI) programs.• Supervise a team of 5 employees. Create processes around recruiting, training, and supporting new employees.• Manage $700,000 in employee support functions and report outcomes to executives and board.• Advance the effectiveness of Skookum’s financial assistance partnerships. Drive process improvements and operational consistency.• Develop and execute diversity and inclusion strategic plan to increase awareness, launch 3 Employee Resource Groups (ERGs) with bimonthly events.• Drive effective change management in a people-first environment.

Aulani, A Disney Resort And Spa

Greet and welcome guests in person and on the phone, provide arrival tour experience. Record and resolve guest comments or complaints to turn experience around to provide a seamless experience. Maintained a professional partnership with all lines of business and operating partners. Utilize a multi-line phone system to assist guests and outside callers. Maintain a history of success in providing exceptional guest service.

Aulani, A Disney Resort And Spa

Communicate policies and procedures to guests. Register and check in over 50 children each day. Verify identification for authorized guardians prior to admitting into Aunty’s Beach House. Generate hourly and daily reports of registered guests. Process payments and refunds for guests. Verify and maintain premium program data in Spabooker. Maintain guest records and verify in LILO for accuracy. Communicate guest information to leads. Facilitate beginning to end functions of programs and meals. Address guest concerns and find a solution in a positive manner. Answer guest questions regarding Aulani and Oahu. Manage and prioritize time throughout the shift accordingly.

Aulani, A Disney Resort And Spa

Train and inspire new Cast Members as a Traditions Facilitator. Teach new hires about the Company’s history and values. Showcase proper Cast Member etiquette and expectations. Introduce the Four Keys and set examples of best practices for safety, courtesy, show, and efficiency. Lead new hires on a tour of the property.

Deliver a positive customer support experience for over 1 million users with a remote startup company. Respond to 50 emails and 100 tweets each day, and engage in livechat, phone calls, and virtual demos. Onboard new users with both individual and large accounts. Assist in beta testing prior to the launch of the iPad app. Uphold company values in all work and interactions. Provide support with registration, billing, connecting accounts, technical issues, and leaving the product. Flag and troubleshoot bugs within the app. Participate in Buffer’s Twitter chat each week.

Los Angeles, Ca

Manage a database with over 380,000 entities; averaging 3,000 edits, adds, merges, or deletions per month. Conduct quality assurance of 7 employees’ work. Coordinate the testing and migration of a yearlong database upgrade from a desktop to a web product. Point person to communicate bugs during the database migration to facilitate productivity between departments. Compose and distribute succinct documentation for training purposes. Manage the department’s Outlook inbox. Train and provide technical support to over 50 student employees and University staff with the Advance database. Use SQL to write queries for colleagues. Organize and budget social events within the department. Participate as a member of the emergency response team for the primary academic building.

Los Angeles, Ca

Prepare registration kits, nametags, and signage for University events of 20-2,000 people. Facilitate the beginning to end functions of over 250 University events annually, including Family Weekend, Wine Classic, Alumni Reunion, and Commencement. Greet and interact professionally with alumni, parents, donors, trustees, and regents of the University. Communicated directions and trained volunteers and students for registration during an event.

As part of the Student Worker Program, I worked between 20-36 hours a week in an office in addition to setting up and breaking down events for the University on nights and weekends.Worked in the office of Student Leadership and Development. Conducted quantitative analysis of over 2,000 student events, managed the logistical coordination of events sponsored by student groups, and supervised a staff of twelve student employees.Worked in the University Recycling Yard.Worked in the Prospect Research, Development Services, and Special Events Departments within University Relations. In Development Services, I changed and confirmed addresses and biographical information of thousands of entities, trained work study students with Advance and Nolijweb databases. In Prospect Research I researched biographical information for various people using Ancestry.com, newspaper databases, internal University databases, and web searches and developed knowledge of the prospect research function for the University. In Special Events, I prepared registration kits, nametags, and signage for various University events, facilitated the beginning to end functions of major University events, and established an understanding of the connections and interactions between the various offices within University Relations in conjunction with the University as a whole.

Los Angeles, Ca

Management of a customer service centered office responsible for the management of all on campus event space. Supervise and lead a staff of 12 student employees. Conduct quantitative analysis of over 2,000 student events for annual budget review. Manage the logistical coordination of events sponsored by student groups. Provide oversight of larger on campus events needing the coordination of multiple departments and guidance for student groups running the event from concept to execution.

Direct up to eight staff at a day camp of up to 70 children. Oversee middle school dances with up to 300 children. Resolve conflicts to ensure a productive environment for the children and staff.

Certificate, Project Management

Bachelor Of Business Administration (B.B.A.), Marketing