-Upload annual growth targets, quotas and plans to Salesforce based on prior year’sperformance and next year’s forecasting• Work with sales team to understand best practices and pacing towards quarterly targets toinsure they are met and/or exceeded• Oversee all commission payouts and structures for the sales team• Enhance sales team visibility in Salesforce by creating Dashboards and reports• Work cross functionally with key stakeholders to improve processes, implement newprocedures, and obtain feedback on current programs

·Led global teams documenting challenges, demands and needs of each region to create effective roadmaps and establish OKRs leading to operational excellence and enhanced financial return. •Oversaw all Non Standard Client contracting including building an internal approval process in Salesforce in collaboration with developers and internal audit to insure compliance with SOX, led training and development opportunities for legal counsel, finance and Account Managers to execute contracts seamlessly and collaborated with Analytics to continuously monitor and analyze post-live reporting of client contracts in efforts to capitalize on areas of opportunity for a better client experience and faster contract execution. •Oversaw and directed the collaboration of departments and key stakeholders on business cases including but not limited to analytics, finance, SEO, SEM, research, busi-ness development and legal to create and streamline reporting, contracting and , book-ability of the products. •Reported and analyzed data on product bookings, revenue, site placement and con-tent for constant product evaluation and improvement opportunities •Created and managed a process for Account Managers to secure tickets indirectly, through third party clients to insure product acquisition growth in areas where they were unable to be secured directly with the client •Launched an optimization process for all ticketed products prior to being pushed live for bookings •Led and executed detailed documentation on Confluence of all internal process creation and updates to insure changes are effectively communicated internally

·Responsible for financial planning and analysis of Contact Center labor operations globally including annual budget creation, monthly re-forecasting & P&L justification·Spearheaded individual P&Ls by city, to better measure areas of opportunity and further analyze metrics and ratios for optimization growth initiatives and to insure staffing and business volumes are properly aligned•Part of the team to implement and execute the outsourcing of a Contact Center to Manila and Portugal by forecasting labor expenses, savings and projected headcount•Forecast volumes monthly and annually by monitoring operational metrics through seasonality, MTD, YOY and YTD trends to insure staffing is properly aligned with the business•Leverage performance metrics and productivity goals that consistently enhance the business through efficiency initiatives to increase service levels and revenue and decrease costs and labor.

-Responsible for the successful operation of a full service restaurant (OH), OH Bar, H Lounge and the Beverage department/Property wide Beverage Program -Directly manage 100+ hourly employees under a Collective Bargaining Agreement, 1 department Shift Manager, 5 Supervisors and 2 Food and Beverage Trainees (externships)-Report directly to the Vice President of Non-Gaming Operations -Re-branded the lounge, bar and restaurant with new menu creations, increased and enhanced service standards throughout all venues and job classifications, retrained staff and executed revenue generating initiative to increase top line revenue and overall EBITDAR

-Responsible for the successful operation of 20 bars (both gaming and flair) including venues such as Casino Floor service, Showrooms, Pool Operations & Nightclub venues at the Rio All Suite Hotel and Casino-Directly led, trained and developed a team of 150+ hourly employees under a Collective Bargaining Agreement, including bartenders, bar apprentices, cocktail servers, bar porters, security hosts and cashiers, as well as 4 Assistant Managers & 2 General Managers-Indirectly managed a third party entertainment company comprised of 50+ contracted, hourly entertainers/cocktail servers and their management team-Planned, organized and executed events centered around city-wide and corporate beverage programs for additional revenue generation to include tickets, food, beverages, prizes and drawings, such as Super Bowl parties, March Madness game day events, etc.-Worked collaboratively with beverage vendors and corporate mixologists to continually create, implement and launch new beverage menus focused on staying current with trends and generating revenue while also taking steps to improve overall costs.-Justified profit & loss statements and labor variance reports as well as compiling annual budgets

-Responsible for the successful implementation of schedules and execution of payroll approvals for 1000+ employees across 3 properties (Caesars Palace, Paris Resort & Casino, Harrah's Las Vegas) and several departments including Food and Beverage, Slots, Front Desk, Front Desk Services and the Cage, in accordance with a Collective Bargaining Agreement & Nevada Labor Laws-Worked cohesively with Human Resources, Department leaders and Senior Executives to ensure constant communication of scheduling needs and productivity execution-Insured schedules are compliant with company policies & procedures while also reducing labor costs where necessary-Responsible for contribution to property EBITDA and Total Service Scores through productivity, service and revenue enhancement-Measured progress and monitored correct productivity targets through constant observations, timing interactions and Kaizen events to continually capitalize on areas of opportunity for cost savings measures and increased service standards.