I currently am the administrative assistant at Anyar Inc. A company that handles gov't contracts in the areas of Research and Development, Dept of Labor and State Contracts for Human Resources in the Personnel in the D.C area. Contracts for Security and Contracting personnel in Maryland. And Health Services professionals at Eglin AFB, FL.

I worked for a NonAppropriated Funds Human Resources Office. Hiring personnel for various jobs on Yokota ABS, Japan. Briefing all new hires on work responsibilities, base information, wages, and health, life, 401k and retirement benefits. Updating personnel actions in a timely manner to ensure personnel are in the Civilian Personnel Data System to ensure pay and benefits are received.

Ensured customer service is the first priority.Researched, interpreted, applied and disseminated regulatory guidance in the performance of duties, ensuring integrity of servicePrepared and safeguarded cash receipts, prepared daily cashier, activity and consolidated activity reports—100% accuracy rateCalculated and posted charges to accounts, ensuring daily accountability withcontrol recordsAccepted payments, made change and presented accurate, timely statements to customersReceived and confirmed room reservations by phone, letter, email and in-person

Worked with Black Mountain and Acquirit computer programs, processing payments, and tracking vital information for customersAssisted customers with bill payments, water outages, initiating, terminating andtransferring service and delinquent accountsUsed spreadsheets to track delinquent accounts and coordinated with customersfor resolutionDocumented communications to ensure audit trail for future purposesProcessed daily incoming mail

Established procedures to effectively manage 16 personnel and assist over 300 customers on a weekly basis--saved over 50 man hours a weekRevamped the military personnel section’s file management program--took it into the electronic age, eliminating paper and reducing paper usage by 75%Spearheaded the overhaul of the HR database at deployed location--improved the accuracy of tracking 3,000 personnel participating in a joint military operation from 75% to 100% Researched and analyzed 70 continuity guides in reference to job procedures, increasing productivity by 75 percentResearched, interpreted and disseminated policies and procedures to employeesInspected personnel activities for compliance with policies and directivesReported discrepancies and recommended corrective actionCreated written policies and procedures for five military offices, resulted in two “In Compliance” inspections and one “Outstanding Team” recognitionManaged two separate offices (secretary and personnel offices) when manning was at 25% due to several extended leave of absences Assisted over 50 personnel on daily basis, providing guidance on professional and personal mattersCreated, maintained and audited personnel records, verifying all documents were properly filed, and accounted for, reducing missing documents by 80%Developed an in-service training program for unit supervisors on the military awards and decorations program resulted in an improvement from an 85% error rate to less than 15% Formulated a quick reference training manual on commonly used humanresourcesDrafted letters for senior leadership to subsequently send outCreated multitude of Excel spreadsheets; enabled ability to track customers, evaluation timeliness, and work productivity metrics as part of improving service and quality