Working on New Products at Zapier!

- Transformed team into Access & Visibility team - splitting former Identity Team into 2 squads due to crucial nature of domains to company strategy- Delivered account audit log providing admins visibility over account activity- Created Pathway Into Product and helped mentor junior PMs- Serve as security and legal liaison to drive decisions across Build org

- Led Identity Team from platform team to core customer team to deliver direct customer value- Conducted research to become expert on the needs of admins in order to increase expansion within a company. This was instrumental in driving upmarket strategy for product - focusing on admin access, control, andvisibility needs to gain IT approval- Delivered Super Admin role solving key paint points around permissions and full account visibility resulting in $XXXk expansion ARR- Developed permissions strategy by investigating build vs buy, analyzing user needs, and becoming well versed in access management

- Responsible for creating and implementing product roadmap focused on strategic objectives to deliver measurable value to our users and the business- Manage product team including mentoring and planning career growth for teammates- Developed 18 month growth plan including implementing pods and calculating ROI to present to board- Led large initiative focused on transitioning 25 year old process of benchmark surveys onto automated reporting saving 90% of staff time per report and delivering additional value to customers- Research market and competitors to determine strategic positioning and value props- Oversee product education knowledge base articles, email campaigns, and community forum- Analyze metrics and user session data on Heap, Mouseflow and using SQL queries, as well as conduct user interviews to identify areas of product improvement- Plan and prioritize features including gathering requirements and writing specs

While being an engineer, I took on additional product management work and eventually transitioned out of engineering into product full time. Product Management- Spearheaded switch from Pivotal Tracker to JIRA in order to better align engineering team with overall business goals and keep a single source of truth- Lead sprint planning and backlog refinement- Implement process to handle urgent issues by having a rotational on-duty engineer to tackle problems as they arise- Plan and prioritize features including gathering requirements from customer success, breaking down epics, coordinating designs, and managing timelines- Work with engineers to ensure deadlines are met, bugs are resolved quickly, and users have a great experience using our app Engineering - Lead building a 2.0 version of our respondent side application including working with designer on UI/UX, planning the rollout, conducting company-wide testing, and coordinating the final release- Implement features including everything from database designs and migrations to front-end components using Postgres, Typescript, GraphQL, Apollo, and React- Review teammates codes and conduct user acceptance testing - Features include implementing a stripe integration, building a content library, automating accessibility testing for a11y compliance, upgrading the app to use React hooks, poll set voting, advanced reporting

Emvisage is a SaaS solution that helps organisations gain visibility and control in three key areas: Program Portfolio Management, process, and approval workflow.Responsibilities:- Utilized Agile methodology and Scrum Board to run sprints - tracking progress, learning capacity, and planning upcoming work timing. I used GitHub to log and organize all development requests and worked with the development team to ensure correct prioritisation and timeliness.- Managed client accounts for some of Australia's largest companies, including being the primary point of contact for clients on feedback and troubleshooting, as well as always finding value adds to increase efficiency for the client- Created reporting packs using advanced Excel and PowerPoint skills to summarize weekly, monthly, and quarterly progress for clients in a clean, easy to digest format for senior management. Utilizing Pivot Tables and Charts, I was able to decrease the amount of time it takes to generate packs each cycle.- Served in a business analyst function to understand the needs of clients and how they can best run their PPM including KPIs, strategic alignment, and cost savings goals. I also worked extensively with workflow oriented clients managing complex processes between several different companies - this involved setting up automated email notifications, optimizing Emvisage for iPad usage in field, and understanding complex calculations that needed to be included in the forms.

- Processed ticketing orders via Ticketmaster and helped customers with any queries

- General managed and produced off and off-off-Broadway shows- Projects included: Coping at Capital Fringe (July 2016), Half Moon Bay (Lesser America) at Cherry Lane Theater (May 2016), Crude (Black Lab Theatre) at Theater 511 at Ars Nova (May 2016), Chatting with the Tea Party at the Robert Moss Theater (February 2016), The Bachelors (Lesser America) at Rattlestick Theater (November 2015), Ripper at the Elektra Theater (October 2015), Here We Dance at Redwood Studios (August 2015).

- Coordinated logistics for upcoming May production of The Fairytale Lives of Russian Girls- Oversaw marketing plan strategy and execution including coordinating promotional photo and video shoots- Facilitated communication between all designers and director ensuring all deliverables were met- Handled VIP invites and oversaw ticketing

- Negotiated and wrote contracts for non-union environmental production at an off-Broadway venue- Managed readings – contracts, budgets and cash flow, handled invites, managed communication between creatives and venue- Tracked financials for clients and Tom Smedes Productions using QuickBooks and processed payroll using Paychex- Researched venues, corporate sponsors, and collaborators for clients

- Coordinated auditions and hired actors and stage manager- Responsible for AEA compliance and applying for showcase code- Drafted contracts for actors and designers following AEA and USA rules- Managed box office including ticket sales, opening night invites, and discount codes

- Promoted to Marketplace Operations Team to implement new system to track payments for settled cases by researching case stages and following up with attorneys and plaintiffs- Automated process of sending confirmation letters and increased efficiency by 300%- First point of contact with plaintiffs who are in high stress situations - listened to their specific cases and quickly assessed if Mighty could help them - Improved operations of small tech start-up by outsourcing to increase efficiency

- Negotiated Broadway and National Tour contracts with agents for designers and actors (Fiddler on the Roof, Cabaret, Dames at Sea, The Visit, It's Only a Play, Cinderella, 
China Doll) - Drafted AEA and USA contracts - following union rules and continuing the contracting process through execution - Created budgets for developmental labs - Formulated profit distributions for investors on tours of Cinderella and Blithe Spirit - Assisted with Broadway programming - seating charts, pricing, and performance schedules using the STAR ticketing system - Sought out qualified intern candidates and oversaw the internship program from hiring to training to delegating responsibilities

- Redlined contracts and drafted counter offers for LORT and Off-Broadway deals- Tracked status of all outstanding contracts and worked closely with buyers to ensure continuous communication- Created deal memos and generated bookings for all contracts- Anticipated client needs and actively participated in weekly meetings to target upcoming opportunities for clients - Coordinated meetings with clients and buyers, managed calendars, and maintained schedules for over 70 bi-coastal and international clients- Tracked expenses and managed a high volume of emails and calls for agents

- Assisted Director of Arts Administration with class preparation, compiling data, research, web site design and event planning

- Organized and ran auditions, rehearsals, and performances- Facilitated communication between all departments involved with production of Back County Crimes

- Researched upcoming music events and composed press releases for distribution to media- Designed posters and lobby displays for upcoming events using Adobe Photoshop and Keynote

- Managed the day-to-day schedule, correspondence and needs of the General Manager - Administered contracts for all summer staff and artists including members of AEA, SDC, and USA- Negotiated contracts with agents for writers and actors- Prepared weekly compensation reports for over 100 summer staff members- Scheduled and monitored auditions for National Playwrights Conference and National Music Theater Conference

- Analyzed financial reports and made projections- Utilized QuickBooks to organize finances and track sales and expenses- Wrote press releases and calendar listings- Planned business conferences and other events

- Spearheaded creation of a database using FileMaker Pro to organize current and upcoming projects- Covered assistants' desks when needed- Compiled reviews of productions- Produced coverage reports for scripts to assess potential for future representation - Created character breakdowns for scripts- Prepared contracts to be sent out to clients- Completed administrative duties including copying, filing, and database entry