Amanda Ball, M.A. Email & Phone Number

Richmond, Va, Us

United States

NMLS: (1180793) Offers proficiency in the areas of mortgage and consumer loans and related ancillary products as well as general deposit account maintenance. Showcases field knowledge and expertise by actively seeking out leads and reaching out to clients to persuasively present lending opportunities. Responsible for maintaining and enhancing service offered to members by following quality assurance guidelines. Responsible for adhering to company lending policies as well as the Truth and Fair Lending Act. Thoroughly reviews credit report information with members and makes suggestions for ways to either improve or maintain credit standing. Works in partnership with Credit Union Direct Lending (CUDL) dealers to support vehicle loan closings and uncover additional lending needs. Promotes financial literacy by partnering with the marketing department to present seminars and workshops to our member base.

Henrico, Va

 Shadowed the organization’s founder as she performed mental health skill building duties such as accompanying clients to medical appointments and housing and vocational programs. Shadowed the organization’s founder as she provided supportive counseling and crisis intervention for clients when appropriate. Completed progress notes and required documentation under the supervision of the organization’s founder. Managed community outreach efforts using allocated resources and complying with budget restrictions. Managed social media communication (Facebook, LinkedIn, company website) to advertise the non-profit organization’s mission.

Glen Allen, Virginia

 Responsible for assisting clients in an inbound call center environment with a wide range of inquiries related to financial products and services. Uncovered sales opportunities and persuasively presented options to clients that would save them money, increase earned dividends, and/or help them meet immediate/long-term financial goals. Met/exceeded sales and customer service goals by taking a strategic and needs-based approach to selling and upselling products and services.

Glen Allen, Virginia

 Handled inbound calls from customers requesting assistance with online financial products and services. Analyzed customer relationships and applied tactical probing skills to unearth additional lending needs. Remained in compliance with company policies and procedures.  Met/exceeded sales and customer service goals.

Richmond, Virginia

 Managed high incoming call volume by being efficient and minimizing AHT without compromising above-average customer service standards. Optimized sales opportunities on each call while developing a rapport with each customer to deepen the existing relationship. Utilized negotiation and decision-making skills to determine the most appropriate solution while maintaining customer satisfaction.

Master Of Arts - Ma, Human Services Counseling: Addictions And Recovery

Bachelor'S Degree, Psychology