Senior Customer Success Manager
Current
Jan 2024 - Present
AeroLeads people directory · profile
Amanda Barcock Email & Phone Number
Customer Success Manager
at
NearSt
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
London, England, United Kingdom
Company size
Who is Amanda Barcock? Overview
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Quick answer
Amanda Barcock is listed as Customer Success Manager at NearSt, a with 26 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Amanda Barcock.
Amanda Barcock previously worked as Senior Customer Success Manager at Nearst and Membership Team Manager at The Mdu. Amanda Barcock holds Level 3 Team Leader, Distinction from City And Guilds - Ilm.
Company email context
Email format at NearSt
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NearSt
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Profile bio
About Amanda Barcock
I have extensive experience in customer support and team management, always with a focus on both customer engagement and team happiness. My core strengths are in relationship building, interpersonal skills, communication and customer experience.I'm super excited to use my experience in a start-up or fast-growing business to ensure an outstanding customer experience is consistently delivered across all platforms and communication.
Listed skills include Research, Report Writing, News Writing, Content Writing, and 14 others.
Current workplace
Amanda Barcock's current company
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Nearst
6 roles
Amanda Barcock work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
NearSt's mission is to get more people around the world back into physical shops. We use our world-leading technology to display shops' products to people searching online nearby.
Jul 2022 - Jan 2024
Membership Team Manager
• Led and managed a team of 12 to provide outstanding customer service to medical professional members• Improved monthly 121s to provide constructive feedback, coaching and manage under-performance• Focused on bettering team happiness and engagement • Delivered department SLAs • Awarded Distinction in ILM Apprenticeship in Leadership and Management
Jun 2019 - Jul 2022
Membership Service Executive
• Prioritised and responded to members’ queries• Consistently met and exceeded quality and productivity KPIs• Assisted Learning and Development team in coaching and training colleagues• Streamlined changes in company processes• Developed MDU web chat functionality, responsible for tone and overall member experience
Jan 2017 - Jun 2019
Customer Care Executive
• Supported customers through Zendesk, phone and Live Chat.• Consistently met weekly KPIs and SLAs, achieving scores of 100%in customer satisfaction and quality.• Trained and mentored colleagues.
Apr 2016 - Jan 2017
Communications, Content & Marketing Intern
AIDF brings together practitioners, influencers and investors at globalconferences to improve humanitarian aid.• Managed social media content and analytics across Twitter,Facebook and LinkedIn.• Researched and published copy for front page articles onwww.aidforum.org via CMS .• Developed relationships with NGOs, UN agencies and privatesector.• Proof-read all copy for the AIDF website and newsletters.• Liaised with the Head of Marketing for effective and coordinatedsocial media campaigns.
Feb 2015 - May 2015
Team & coworkers
Colleagues at NearSt
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3 education records
Amanda Barcock education
Level 3 Team Leader, Distinction
City And Guilds - Ilm
Bachelor'S Degree, English And Film Studies
A Levels: English Literature, Media Studies, Music Technology
Bedford Modern School
FAQ
Frequently asked questions about Amanda Barcock
Quick answers generated from the profile data available on this page.
What company does Amanda Barcock work for?
Amanda Barcock works for NearSt.
What is Amanda Barcock's role at NearSt?
Amanda Barcock is listed as Customer Success Manager at NearSt.
Where is Amanda Barcock based?
Amanda Barcock is based in London, England, United Kingdom while working with NearSt.
What companies has Amanda Barcock worked for?
Amanda Barcock has worked for Nearst, The Mdu, Hellofresh, and Aid & International Development Forum (Aidf).
Who are Amanda Barcock's colleagues at NearSt?
Amanda Barcock's colleagues at NearSt include Vijay Pujeri, George Henderson, Rahul Robertson, and Yichen Ma.
How can I contact Amanda Barcock?
You can use AeroLeads to view verified contact signals for Amanda Barcock at NearSt, including work email, phone, and LinkedIn data when available.
What schools did Amanda Barcock attend?
Amanda Barcock holds Level 3 Team Leader, Distinction from City And Guilds - Ilm.
What skills is Amanda Barcock known for?
Amanda Barcock is listed with skills including Research, Report Writing, News Writing, Content Writing, Content Marketing, Social Media, Social Media Marketing, and Microsoft Office.
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