• Collaborating with education team to develop a comprehensive training curriculum for over 600 franchise units across the United States and Canada with special emphasis on supporting first-time franchisees. • Leading orientation presentations designed specifically for Development Agents and Multi-Unit owners. • Assessing the status of various units while directly communicating with franchisees and producing a substantive detailed action-plan for improvement.

● Led a department of 5 educators that facilitated training for all roles related to 103 franchise units across Florida and Alabama. ● Provided orientation, training, and broad support for the initial grand opening of 20 new franchise units. ● Coordinated digital content management; administered a learning management system. Developed a detailed educational curriculum for franchisees, managers, and stylists. ● Cultivated a strong relationship with product vendors such as Farouk Systems, Malibu C, Peter Coppola, Bosley, and point-of-sale vendors such as SalonUltimate, GuestVision, and Zenoti.

● Promoted based on ability to coach salon managers and radically improve efficiency with tangible results. Was General Manager of 12 corporately owned salons overseeing just under 100 employees. ● Managed 10 underperforming franchise units and successfully rehabilitated them while facilitating their sale to new franchisees. ● Developed a clearly defined vision to assist in the build-out and opening of 2 brand new regionally owned salons.

● Served as a versatile project manager for a broad spectrum of operations, added value for the overall regional franchise system which encompassed over 100 Fantastic Sams salons. ● Spearheaded salon operations, digital marketing, training, research, and business development with an emphasis on inter-departmental collaboration. ● Proposed a regional modernization strategy to transition from a strictly walk-in business model to a hybrid model that included online appointments; assisted in implementation after the strategy was adopted by the majority of franchisees. ● On two occasions, was appointed by the Raytron CEO to present research and provide proof of concept for a new program to the CEO of Dessange Group-North America which is the parent affiliate of Raytron.

● Responsibilities included bookkeeping, accounts payable and receivable, preparing estimates, customer service, QuickBooks, weekly payroll, paying taxes, and scheduling employees and appointments.