Amanda Beloy - Csm, Cspo, Pmc-V Email & Phone Number

Princeton, Mn, Us

Miami, Fl, Us

Miami, Fl, Us

Miami, Fl, Us

Miami, Fl, Us

Plano, Tx, Us

Plano, Tx, Us

Plano, Tx, Us

Denver, Colorado, Us

• Managed the entire product life cycle from strategic planning to tactical activities for an online retail mortgage origination portal. • Gathered market evidence and translate into product requirements for development. • Maintained 3 year product roadmap. • Fulfilled Product Owner responsibilities: prioritize and manage the product and project backlogs, create user stories, participate in Scrum ceremonies, work with Scrum teams and ScrumMasters, accept or reject work results, and perform release planning. • Monitored internal processes for efficiency and validity pre & post product launch/changes. • Conducted and documented win/loss interviews. • Hosted product webinars with 100+ attendees. • Collaborated with members of various project teams to plan, manage, and implement activities across the organization. • Championed customer success internally and externally and advocate for continuous process improvement across the organization.

Denver, Colorado, Us

• Collaborated with members of various project teams to plan, manage, and implement activities across the organization. • Participated in long- and short-term program development and planning. • Developed and effectively managed program timelines to ensure timely completion of program deliverables. • Monitored program activities to ensure quality and accuracy of product work commitments. • Participated in strategic product planning activities. • Negotiated and managed project scope, key product functionality and product enhancement requests.• Developed project plans; schedules, quality metrics, and project structures.• Developed system documentation; requirements, functional specification, and training documentation.• Assisted Quality Assurance with the execution of test cases.• Facilitated meetings to identify project concerns/issues/barriers to task completion, resolved conflicts, problems, and communicated progress.• Played a key role in transitioning the company from Waterfall to an Agile software development methodology. • Served as ScrumMaster to multiple scrum teams.

• Provided project leadership to a group of seven (developers and analysts) through the software development life cycle, including; planning, analysis, design, implementation and maintenance.• Negotiated and managed project scope, key product functionality and product enhancement requests.• Developed project plans; schedules, quality metrics, and project structures.• Developed system documentation; requirements, functional specification, and training documentation.• Collaborated with senior management in the delivery of project strategy, goals, priorities, and long-term project plans. • Facilitated meetings to identify project concerns/issues/barriers to task completion, resolved conflicts, problems, and communicated progress.

Golden Valley, Mn, Us

Project Delivery

• Coordinated across several teams to create detailed swim lane process flow charts in Visio that depicted steps, decisions, responsibility and timeline.• Performed as Project Manager and Business Analyst on a data standardization project establishing an efficient and repeatable data management process. • Created a companywide role and responsibility matrix to assist executive management with the company re-organization.• Created the company marketing campaign selection form and processing checklists. • Created and implemented quality assurance process and artifacts.• Performed and facilitated quality assurance for marketing campaigns.• Played a key role in implementing new company methodology.• Developed and documented a process for standardizing and operationalizing Analytics work process and output.

• Managed project resources, schedule, deliverables and change management.• Documented and delivered project status to business stakeholders.• Facilitated meetings to identify project concerns/issues/barriers to task completion, resolved conflicts, problems, and communicated progress.• Documented use cases and testing artifacts.• Performed quality assurance.

St Paul, Mn, Us

• Updated VBA code in over 300 Microsoft Excel 2003 reports ensuring compatibility with Microsoft Excel 2007.• Documented updates to MicroStrategy Narrowcast Server documents and services in Release document.• Loaded updated reports to MicroStrategy Narrowcast Server.• Executed services in MicroStrategy Narrowcast Server and tested output.• Performed analysis on reports to capture repetition and provide an accurate count of reports to management.

Us

• Designed and implemented process improvements that impacted the bottom line and increased the customer experience.• Assisted in the documentation of banking business process flows, using a swim lane process map, in Enterprise Architect.• Prepared documentation of policy and procedures for new and existing processes.• Developed test scenarios, conditions, cases (scripts), and test plan for a web portal, personal access health reimbursement account, and call center projects.• Hosted walkthru's, via WebEx or in person, of business requirements, user acceptance testing (UAT) documentation, UAT defect calls, and UAT final results.• Led UAT effort on a web portal, personal access health reimbursement account, call center, and strategic payment platform projects.• Generated estimates for business requirements, use case, test data, test plan, test execution, and test facilitation activities for a web portal and strategic payment platform projects.• Provided daily and weekly UAT reporting to stakeholders.• Provided Mercury Test Director and Quality Center training to OptumHealth Financial Services and OptumHealth Bank employees and contractors.

Us

• Researched and resolved reconciliation issues, managing 835 conversions, identifying and resolving production issues and serving the role as Electronic Payments and Statements (EPS) provider relations.• Created and composed policies and procedures for EPS operations.• Supported all launch readiness activities as it relates to EPS operations.• Performed quality assurance on EPS processes and procedures.• Assisted in tracking metrics and identifying trends.• Provided internal product support to UnitedHealth Group business units.

Us

• Resolved basic types of customer service inquiries regarding health savings account information, customer material requests, and explanation of benefits (EOB).• Resolved inquiries from providers regarding electronic payment and statements.• Provided excellent customer service to both physicians and customers by quickly and accurately identifying and assessing individual physician and customer needs and taking appropriate action steps to satisfy those needs. • Solved problems systematically using sound business judgment and following through on commitments.

Monroe, La, Us

• Inputted and/or retrieved information from PCs or CRT terminals, to include company databases.• Assisted customers as an operator and/or worked with emergency dispatch, switchboards, and PBX consoles. • Responded to inquiries or complaints from customers, solved problems, and provided technical advice or assistance in utilizing appropriate products or services. • Utilized company resources in a manner that resulted in accurate and timely information and billing services for the customers.

Bachelor Of Arts, Accounting And Business Management

Business Analysis

School Of Loan Origination Igol, Mortgage