Amanda Bennett Email & Phone Number

• Responsible for specific functional areas of the Titan Cloud software platform and help specify product requirements/design that improve Product Market Fit, amplify Voice of Customer, and align with the Product Roadmap.• Become an expert on the DevOps processes and continue help proactively maximize the development lifecycle. Champion product priorities by balancing priorities, efforts, and timelines from inception to implementation.• Represent the customer by being the advocate and voice of customers in every conversation. Build direct relationships with customer service managers as well as being immersed in customer feedback. Build processes to ensure everyone within the product team understands the needs of our customers. • Build trust with stakeholders by being a champion and advocate of the product roadmap.• Collaborate across teams including the business, software engineering, and quality assurance.• Customer Service Manager for top accounts

- Manages key client relationships for several key strategic accounts- Accountable for customer's overall success, including renewals, software adoption, customer health and overall satisfaction- Ensures process excellence around customer health, quarterly business reviews and account development- Works cross-functionally across Customer Success, Sales, Marketing, and Product & Engineering teams to continuously improve processes, identify best practices, and better utilize resources.- Communicates and collaborates internally on new products or services that would solve strategic customer needs- Develops and implements processes, procedures and tools to continuously improve operational efficiency and customer satisfaction

- Act as primary client contact and project manager for multiple UST accounts- Manage client accounts to ensure UST systems remain in operation compliance- Cultivate client relationships to maintain high quality customer service- Emphasize efficiency and attention to detail to collect and analyze information from new clients to bring facilities into compliance- Correspond with regulating agencies and provide them with information as requested- Track active environmental remediation activity to confirm consultants meet appropriate deadlines- Assist in special projects and complete miscellaneous administrative tasks as necessary

- Supervised and trained diverse groups of volunteers in all aspects of residential construction- Prepared construction sites for next volunteer workday- Executed site and warehouse maintenance in conjunction with pickup and delivery of materials

Mba

B.S., Architectural Studies

Activities and Societies: AIAS, University Honors Program Student, Sophomore Honors Recipient, Study Abroad, Paris/London: Architectural.