Amanda Bikoi Email and Phone Number
Bikoi Amanda is a Law Graduate, Project Coordinator, Community Outreach Specialist, and also an aspiring Ph.D. Researcher in International Cooperation from IRIC, interested in project development, fundraising, and humanitarian works. I have over 6 years of experience preparing projects document, and working with partners, government agencies, ministries, and related agencies. Strong understanding of nonprofit, donors relation and fundraising, internal communications, project management, community outreach, clients support, needs analysis and evaluation, litigation, strategic development, and planning.I have experience in serving as a principal liaison between community partners, donors, funders, community leaders, and agencies serving communities along with external constituencies on day-to-day programmatic, operational, and administrative issues. I enjoy facilitating workshops, seminars, meetings, special projects, and problem resolution. During my days at work, you will find me coordinating activities of support staff, consultants, faculty, and/or volunteers engaged in the implementation and administration of program objectives. I enjoy developing and maintaining a thorough understanding of humanitarian developments across the region including political, social, and operational issues impacting humanitarian efforts.My areas of interest and expertise include:♦International Relations and Cooperation♦Project Management♦Donor Relations and Fundraising♦Monitoring, Evaluation, and Learning (MEL)♦Community Development♦Humanitarian Aid♦Stakeholder Engagement♦Cross-functional Team Leadership♦Risk Management♦Compliance and Health SafetyAs a Humanitarian Aid Worker with a focus on the technical areas, I advise on areas of aid work such as health projects, nutrition, education, shelter, and protection to be successfully implemented across marginalized, underfunded, and disaster-laden communities across West Africa, and globally. During my leisure time, I enjoy photography as a way of tapping into my inner creativity. I can use tools like Adobe Photoshop and Premiere for personal projects to create meaning with photos and videos. Past and current colleagues have recognized me for my ability to resolve conflicts with opposing positions through creative compromise in order to achieve team goals safely. I am open to connecting with professionals across the world and you are free to contact me here on LinkedIn. I am available for paid speaking gigs, workshop or seminar facilitation, and full-time paid job opportunities.
Madeleine Technologies B.V
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Executive AssistantMadeleine Technologies B.V Jul 2022 - PresentNetherlands
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Executive Administrative AssistantMax Cameroon “For Humanitarian Actions” Feb 2021 - May 2022Yaoundé, CameroonKey Accomplishments: Drafted the Request For Quotation (RFQ) and eventual purchase orders from UNICEF and the Danish Refugee Council. Secured a long-term agreement to be the sole suppliers for UNICEF for a minimum of 3 years in Cameroon and other parts of Africa.♦Answered inquiries, provided direction, and screened 4+ daily callers to ensure timely response and resolution with clients and partners. Greeted and directed 15+ daily visitors to their appropriate location.♦Initiated over five recommendations for process improvements related to administrative activities by drafting administrative documents such as a certificate of work, purchase orders, and receipts.♦Processed daily correspondence to C-level executives and summarized operational process reports. Systematized 10+ calendars of the executive team by scheduling meetings, follow-ups, andcoordinating with required participants.♦Directed priorities for the Director-General to ensure their time allocation led to the optimal performance for the organization, resulting in a 15% increase in efficiency and work productivity.♦Co-led and supervised external monthly activities for employees. Worked with cross-functional team leaders to highlight and track important points and action items during meetings.
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Project AssistantCenter For The Needy And Vulnerable (Cefonev) Feb 2020 - Feb 2021Yaounde, CameroonKey Accomplishments: Assisted the project coordinator in the design and implementation of project proposals, wherein we were awarded 2 projects of 5,000 000Fcfa and 3,000,000Fcfa from the U.S embassy and One Young World respectively. Supported team members and CEFONEV is now registered as a verified grantee in the US database for future project funding. Co-wrote project funding proposals that were successfully funded by the U.S Embassy Development andUSAID.♦Documented and reported periodically on the status of projects and activities carried out on the field to the project board. ♦Planned meetings between field coordinators, project coordinators, and office board members. Assured that program goals and performance outcomes are always met in accordance with international government grants and support.♦Managed logistical operational aspects of projects and committee deliberations including preparation of agendas, minutes, reports, drafts, or any other required documents, and arrangements for special presentations.♦Supervised direct service staff in crisis intervention strategies and care coordination/case management and assess the unique needs of children (0-12 years), adolescents (13-17 years), and young adults (18-26 years).
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Fundraising CoordinatorCenter For The Needy And Vulnerable (Cefonev) Feb 2020 - Dec 2020Key Accomplishments: Highly accomplished and result-oriented Fundraiser with diverse experience in raising funds from major gift and planned-giving fundraisers from all over the globe for various charitable organizations. Oversaw the recording and balancing of expenses incurred and contributions received while exceeding fundraising goals by 18% annually.♦Identified new corporate sponsors and maximize fundraising opportunities through various fundraising development techniques, including cold-calling, following up on warm leads, and attending networking events.♦Executed project operations by confirming resource availability, submitting project deliverables, and preparing status reports. Initiated a successful fundraising campaign and increased donations by 41% within one year.♦Prepared the organization’s budget by performing a thorough review of the current year’s plans, goals, and initiatives. Developed a plan to increase donation income by 20% within one year.♦Coordinated with the different participants of the organization’s value chain; discuss proposals that will contribute to the successful implementation of the plans and programs.
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Bilingual Customer Care RepresentativeJumia Deals Cameroon Nov 2018 - Jan 2019Douala, CamerounKey Accomplishments: Adept at handling 30+ calls on a weekly basis while consistently resolving client issues smoothly and quickly. Fluent in both English and French, and able to provide clear customer service in both languages. Contributed to 13% overperformance of annual sales targets by maintaining policy using conflict resolution and creative thinking skills including product knowledge to answer more calls per hour. Answer customer questions and resolve problems with members’ accounts in a timely manner, earning the majority of positive (94%) customer feedback. ♦Maintained a weekly customer satisfaction rating of 94% while handling 25+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.♦Researched and updated all required materials needed for Jumia and customers. Established knowledge of protocols, answering customer inquiries and reducing wait times by +6 minutes.♦Managed customer returns and complaints with an understanding demeanor, increasing customer brand loyalty. Updated workflows to ensure 15% greater accuracy in service delivery for all product lines.♦Created and initiated the use of client evaluation forms to better understand client preferences and needs for communication and feedback. Use the mutual database to log customer information and reduce database clutter by consolidating information.
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ParalegalLifanje Law Chambers Feb 2016 - Jul 2016Yaoundé, CameroonKey Accomplishments: Worked as a Paralegal/Office Assistant at Lifanje Law Chamber, a legal advisory organization that seeks a world where people are active and concerned about their community; that the notion of rights has relevance everywhere in the world; and those young people can, indeed, make a difference. Assembled 20+ files on annotations, summaries, testimony, documents, physical evidence, and other case information per day. Monitored policy and regulation changes, recommending the active case updates to maintain 100% compliance♦Optimized administrative operations, implementing the use of cloud-based filing and scheduling to save 10+ hours per week and improve accuracy by 28%.♦Helped in trial preparation by organizing exhibits and assisting with other tasks as needed. Managed file organization, ensuring 99% timely resolution of claims and causes of action.♦Gathered and analyzed statues, decisions, legal articles, code documents, and other data. Communicated with clients and team members, managed concerns and expectations, provided updates on the progression of cases/claims, and received 96% positive client reviews.♦Kept law library office up-to-date by monitoring legal documents. This led to decreasing data entry mistakes by 23%, decreasing negative feedback by 11%, and giving insights into creating paperless office environments.
Amanda Bikoi Education Details
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Institut Des Relations Internationales Du Cameroun, IricInternational Cooperation Humanitarian Action And Sustainable Development -
Project Management -
International Law And Legal Studies
Frequently Asked Questions about Amanda Bikoi
What company does Amanda Bikoi work for?
Amanda Bikoi works for Madeleine Technologies B.v
What is Amanda Bikoi's role at the current company?
Amanda Bikoi's current role is Bilingual Humanitarian | International Relations | Project Coordinator | Customer Support Specialist | in Communications.
What schools did Amanda Bikoi attend?
Amanda Bikoi attended Institut Des Relations Internationales Du Cameroun, Iric, Università Degli Studi Di Padova, University Of Buea.
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