Amanda Bjorklund Email & Phone Number

Pittsburgh, Pennsylvania, United States

Nashville, Tennessee, United States

-Managed the end-to-end post-sale relationships with over 60 sponsors, ensuring seamless onboarding, adoption, business retention, and overall sponsor satisfaction.-Utilized data-driven analytics reporting to drive account retention, resulting in an average 10% increase in spending levels year-over-year. -Conceptualized and launched innovative digital offerings for clients, expanding the company's service portfolio.-Designed and introduced company-wide campaign performance templates, enhancing efficiency and consistency in measuring campaign success.-Successfully retrieved revenue from outstanding accounts, optimizing financial stability.-Collaborated with internal stakeholders and podcast teams to execute sponsor project schedules, consistently achieving performance targets for broadcast, digital, and events.-Addressed and resolved sponsor communications through structured interactions, ensuring timely resolution of issues.-Acted as an advocate for sponsor needs and concerns across various departments, promoting a culture of collaboration.-Produced monthly, quarterly, and ad hoc reports, encompassing audience analytics and evidence of deliverables for sponsors and internal teams.-Executed day-to-day administrative tasks, including ad message order entry, digital campaign management, event coordination, and sponsor message production.

-Oversaw daily operations and Manager on Duty for all seasonal festivals -Director responsible for leading a team including the Guest Experience Coordinator, Ticketing Office Supervisor and Member Experience Representative and up to 40 part-time Visitor Services team members depending on the season; responsible for hiring, training, performance reviews, and project management. -Coordinated with security and maintenance managers to ensure daily operations and special events followed all safety guidelines and promptly addressed issues that impacted the visitor experience. -Collaborated with Marketing and Membership to grow our visitation and membership; ensuring front-line staff has resource and training for effective sales -Coordinated with Volunteer Manager to ensure onsite volunteers are well versed in event details so they can provide our guests with the same guest experience as a staff member would. -Managed ticketing and database management system, Altru-Designed and managed our Social Good Software integration with Altru. -Implemented Crisp, an online chatbot that allowed Visitor Services staff to better assist members and visitors -Group Sales Manager for motor-coach and corporate groups -Tourism liaison for Cheekwood with the Nashville CVC -Develop and maintained annual budgets and budgetary goals for Tourism and Visitor Services

Greater Nashville Area, Tn

-Oversaw Visitor Services and Group Tours department while providing government and industry relations for a major Nashville tourism attraction with more than 250,000 visitors per year.-Developed and implemented strategies, program and policies that promoted and increased tourism by 15%-20%-Built and grew relationships with national, international and regional tourism based publications, writers, tours, operators and travel agents.-Oversaw the Tour and Visitor Experience Coordinator as well as hired, managed and trained up to 20 part-time and full-time Visitor Services staff-Managed all ticket sales and event setup within Cheekwood’s system Altru-Coordinated all bookings of campus tours and group sales

Nashville,Tn

•Created and implemented high-impact marketing initiatives, resulting in increased new members and high retention. •Fostered a strong relationship with all staff, especially the Visitor Service team with the intent of keeping patrons as long-term members and thus increasing the financial success of the membership department and Cheekwood in the long and short run. •Altru database management •Managed a wide variety of customer service and administrative tasks

United States

Memphis,Tn

Memphis,Tn

Memphis,Tn

Saddle Creek Germantown,Tn

Germantown,Tn

Tuscaloosa, Alabama

Germantown,Tn

Memphis,Tn

Tuscaloosa, Alabama

Bachelor Of Arts In Communication And Information Sciences, Advertising

Education record