Delivery First is a restaurant delivery solution created by restaurant operators who were unsatisfied with the delivery options available to them. We put restaurant operators first by prioritizing your product, fulfilling all orders regardless of order placement, and setting delivery fees not percentages. We provide professional drivers to ensure both the operator and the customer are receiving the highest level of service.Oversight of Human Resources and Business Development and providing support to the CEO.

- Driven by data, helped reduce operating spend by leading strategic initiatives including a corporate restructure, transitioning from a homegrown delivery platform to a 3rd party, and making scheduling changes to increase driver efficiency- Decreased driver scheduling and payroll processing time by 70% by implementing a timekeeping and scheduling platform- Developed OKR and KPI, departmental strategy, compensation plans, and training tied to the Company’s revenue goals

- Responsible for developing and leading human resources, recruiting, and operational functions of a private equity-backed restaurant delivery start-up - Created a comprehensive people strategy resulting in a 50% increase in driver headcount, 25% reduction in turnover, and a 25% improvement in employee satisfaction scores

- Supervise the administrative functions of Human Resources, Risk Management/Legal, Benefits, Payroll, Performance Management, and all other administrative duties involving HR for a leading Burger King Franchisee of 130 locations across 5 states (3,000 employees). - Monitor the effectiveness of existing compensation policies, guidelines, and proceduresrecommending and implementing changes which are cost effective and consistent with compensation trends and company objectives- Assist Management with establishing employee career objectives and assess their existing skills, knowledge or experience levels and implementing an appropriate course of action to attain their desired career objectives.- Oversee the claims management function to minimize Worker’s Compensation, Property and General Liability claims by ensuring claims are handled in an effective, efficient manner by company and insurance personnel.- Recruitment and HR support for corporate personnel (office staff, above restaurant leaders, and field staff).- HRIS - Ensure systems and outside vendors support the timely and accurate compensation to all of our employees while maintaining compliance related requirement. Established integrations between the ATS (Traitset), HRIS (UKG), Time Keeping (Sicom) and RTI (POS). Completed discovery process and implementation planning of a new ATS.

- Direct all HR functions for the nation's leading premium custom golf club fitter and retailer in hyper growth mode. Initially hired as the sole recruiting/HR associate (11 locations and 30 employees in 2015) to implement talent acquisition practices and quickly grew into the HR Director role; high volume recruiting and supporting 300+ full time associates across 80+ locations across 35+ states. - Hire, train, and manage HR staff and develop strategic HR plans and policies. - Create and implement a best in class Talent Acquisition process focused on the placement of talent based on a full understanding of the business, its culture and key goals- Assist leaders in providing feedback to employees to correct performance issues and to identify and recognize outstanding performance; assist leaders with managing employees with performance problems including development of performance improvement plans - Develop and manage compensation, benefits, and time off programs - Develop and implement personnel policies and procedures, prepare and maintain employee handbook. Ensure the company remains compliant with employment laws and regulations.- Serve as a member of the Club Champion Leadership Team at the Director level: provide updates as they relate to recruitment and HR, partner with other managers and maintain communication in regards to areas including expansion, employment, and company changes. Partner with management in driving and integrating the company mission, vision, and values throughout every facet of the organization.- Manage HRIS and ATS for the company and provide payroll support to the CFO. Identified and on-boarded a new HRIS in 2017, ATS in 2018, and HRM/PEO help in 2020.

- Recruitment for positions including but not limited to outside sales, management, engineering, customer service, accounting, and production- On-boarding of new employees- Provide support to approximately 750 employees; provide back-up to the HR manager and helped train new HR staff- Assist in a variety of HR projects as needed including but not limited to payroll reports, reconciling invoices, immigration, legal, social planning, and Open Enrollment

Built out the Chicago office while also supporting nationwide recruitment and marketing initiatives by helping initiate the (new at the time) internet recruiting program and developing social media content. During my tenure, also served as the national marketing coordinator for the Lone Star division.