Amanda Quinn, Mba, Cpcu, Clu, Ffsi Email & Phone Number

Saint Johns, Fl, Us

United States

Jacksonville, Florida

Leads and motivates team members to deliver metric results with quality customer focus. Responsible for running reports to analyze trends and ways to improve efficiency. Coaches team members to work toward personal and department goals. Anticipates and responds to department needs on a daily basis. Communicates well with upper leadership and able to handle a variety of projects for the department. Selected to run the training program and worked closely with three training teams, totaling 36 new account representatives, and helped them promote to account specialists within a year of training.

Investigated and responded to a wide range of property and casualty claims. Applied expertise in product features, state regulations, and contract law to resolve claims issues. Interacted with policyholders, witnesses, contractors, claimants, and attorneys to identify coverage, classify damages, and settle claims. Worked closely with upper leadership, agents, and underwriting to resolve coverage issues. Utilized our Special Investigative unit and Police departments as needed. Negotiated appropriate settlements based on investigation and policy coverage. Supported handling of catastrophe claims throughout my tenure and moved to our centralized catastrophe claim office in 2012. Selected to be an acting Team Manager several times based on my leadership skills and knowledge and was placed into a leadership development group which positioned me for a promotion.

Bachelor Of Business Administration (B.B.A.), Marketing And Interpersonal Communication

Activities and Societies: Delta Sigma Pi

Master Of Business Administration (M.B.A.)