Amanda Bruni De Farias Email & Phone Number

New Westminster, Bc, Ca

Greater Vancouver Area, British Columbia, Canada

British Columbia, Canada

• Supported the development and execution of effective internal communication strategies.• Authored engaging articles for the company newsletter (developed in Microsoft Sway) and internal Sharepoint site, covering internal and external partner events, DEI initiatives, and company updates.• Championed Diversity, Equity, and Inclusion (DEI) by creating content for Indigenous, Diverse Abilities, and Pride Employee Resource Groups (ERGs) in collaboration with the DEI team.• Developed and curated resources for Truth & Reconciliation, including informative and historical articles, partner events, promoting Indigenous culture, artisans, writers, and podcasters, and writing Land Acknowledgements.• Composed and updated company policies and procedures, ensuring clear and accurate communication following the internal writing style guide.• Managed and created content for an internal bi-weekly newsletter using the Microsoft Sway platform.• Curated and managed weekly relevant information for an internal weekly e-mail newsletter using the Mailchimp platform.• Partnered with internal stakeholders to brainstorm and develop engaging content for internal communications platforms (including Sharepoint pages, articles and Mailchimp newsletter).• Managed confidential and sensitive information while preparing documents for future internal communications and press releases.• Utilized Trello to organize and maintain efficient weekly and monthly internal communications schedules.• Enhanced all communication efforts by creating high-quality visual content using Canva.

Brazil

• Performed all acts related to the legal field, such as legal advising, meeting clients, case analyzing, procedural document writing, compiling information, court follow-up, and judicial hearings.• Prioritized customer satisfaction by actively listening to client’s needs, resolving issues promptly, providing clear, concise information, adapting to various communication styles, and maintaining a professional, empathetic demeanor.• Designed managerial and organizational strategies to improve daily operations for different businesses and ensure smooth applications of legal policies.• Maintained a professional social media profile with legal advisory posts designed on Canva which resulted in a significant increase in the client database.• Managed highly confidential information from individuals and businesses daily, handling sensitive information with the utmost care.• Handled the complete cycle of client’s payments and money compensations, preparing and issuing bills and invoices.

Brazil

• Assisted the Public Defenders personally by doing case analysis, document writing, locating and compiling information, drafting, and managing documents• Promoted great customer relations by personalizing client meetings, and giving legal consultations based on the clients’ benefits, which enhanced the clients’ satisfaction and improved my active listening skills and empathy• Helped new intern teams to develop better strategies when meeting clients, provide legal insights, use internal systems, and prepare and organize documents to increase operational efficiency.• Positively contributed to the institution by establishing quality parameters for the interns’ performance, being an example of conduct to be followed.

Brazil

• Customer relations and legal guidance for the underprivileged city population that helped many people who could not afford legal services. • Performed procedural writing, document analysis, and management in a fast-paced work environment which resulted in enhancing my time management skills.• Assisted the Public Defenders personally by doing case analysis, document writing, locating and compiling information, drafting, and managing documents.• Promoted great customer relations by personalizing client meetings, and giving legal consultations based on the clients’ benefits, which enhanced the clients’ satisfaction and improved active listening and empathy skills.• Helped new intern teams to develop better strategies when meeting clients, provide legal insights, use internal systems, and prepare and organize documents to increase operational efficiency.• Positively contributed to the institution by establishing quality parameters for the interns’ performance, being an example of conduct to be followed.

Brazil

Performed notary administrative duties, such as customer service, organizing files, responding to client inquiries and conducting follow-up, organizing meetings, notary documents writing, analyzing legal and administrative documents using graphotechnics and documentoscopy techniques, sorting, distributing and preparing mail, answering calls, taking messages, maintaining and updating files and records, using all office equipment.

Graduate, Global Business Management, With Distinction

Graduate, Civil Procedural Law, A

Bachelor'S Degree, Law, A+

Associate'S Degree, Hospitality Administration/Management