• Facilitated and led monthly WMP meetings with cross-functional teams to foster collaboration, discuss project updates, and strategize on achieving key milestones and objectives.• Provided exceptional client experience by offering personalized solutions, promptly addressing inquiries, and ensuring satisfaction through clear communication and proactive support.• Orchestrated seamless client onboarding processes and facilitated client asset transfers, ensuring accuracy and timely execution to enhance client experience and operational efficiency.

• Served as a point of contact for prime brokerage clients and liase with counterparties to ensure smooth settlement of transactions and client satisfaction with services.• Initiated project to automate FX wiring system to streamline process, decrease MTPs all while reducing risk by eliminating use of macros. • Reduced risk by monitoring all client transactions, bookkeeping records for quarterly audit, and flagging any issues that may arise.• Educated students during college career fairs on ICG Operations to ensure Citi acquires a diverse and well-rounded pool of candidates for open job positions.

• Collaborated with peers on a daily basis to create tailored weekly presentations that applies learning of different sectors within ICG operations to ensure deeper understanding of the industry. • Designed graphics to incorporate into weekly projects to provide visual aids for audience. • Scheduled 1-1 meeting with managers, mentors, and peers to ensure improvement in work and build quality relationships.

• Conducted price analyses to determine materials used in product that efficiently increased margins.• Created email workflows and sequences using Mailchimp, which increased customer interaction after initial purchase of product and encouraged repeat purchases.• Focused on relationship management to ensure superior customer service, increasing organizational reviews on Trustpilot from 0 reviews to 31 within a month timespan, resulting in an overall 4+ rating of the company.• Designed subscription box branding to ensure synergy between website branding and physical product, creating an enhanced omnichannel experience for customers.• Collaborated with website developers to rebrand and relaunch company website, in order to improve SEO.• Conducted market research of competitors to compare USPs and identify the company’s strengths and opportunities in the growing pet subscription box market.

• Presented TFTAT founder with researched material of other non-profits’ social media platforms including common number of posts per week, website outlines, and popular hashtags.• Developed monthly and weekly post schedule plans for social media platforms and created a positive cyber space through supportive interaction with other influencers.• Head of non-profit’s Facebook, Instagram, and Twitter accounts and obtained over 50 followers within a month• Created a viral post that obtained over 2,000 views.• Coordinated a call campaign for the non-profit annual holiday concert and contacted 40 potential venue locations around the New York City area for the non-profit to perform at.• Mentored incoming interns on what TFTAT represented and their role in the organization.

•Assisted pharmacist with compounding prescriptions for patients with specific needs•Controlled inventory, ordering, restocking, and faxing prescriptions•Managed receptionist area, including responding to telephone and operating the register