Amanda Bui Email & Phone Number

New York, New York, US

New York, New York, US

• Facilitated and led monthly WMP meetings with cross-functional teams to foster collaboration, discuss project updates, and strategize on achieving key milestones and objectives.
• Provided exceptional client experience by offering personalized solutions, promptly addressing inquiries, and ensuring satisfaction through clear communication and proactive support.
• Orchestrated seamless client onboarding processes and facilitated client asset transfers, ensuring accuracy and timely execution to enhance client experience and operational efficiency.

New York, New York, US

• Served as a point of contact for prime brokerage clients and liase with counterparties to ensure smooth settlement of transactions and client satisfaction with services.
• Initiated project to automate FX wiring system to streamline process, decrease MTPs all while reducing risk by eliminating use of macros.
• Reduced risk by monitoring all client transactions, bookkeeping records for quarterly audit, and flagging any issues that may arise.
• Educated students during college career fairs on ICG Operations to ensure Citi acquires a diverse and well-rounded pool of candidates for open job positions.

New York, New York, US

• Collaborated with peers on a daily basis to create tailored weekly presentations that applies learning of different sectors within ICG operations to ensure deeper understanding of the industry.
• Designed graphics to incorporate into weekly projects to provide visual aids for audience.
• Scheduled 1-1 meeting with managers, mentors, and peers to ensure improvement in work and build quality relationships.

• Conducted price analyses to determine materials used in product that efficiently increased margins.
• Created email workflows and sequences using Mailchimp, which increased customer interaction after initial purchase of product and encouraged repeat purchases.
• Focused on relationship management to ensure superior customer service, increasing organizational reviews on Trustpilot from 0 reviews to 31 within a month timespan, resulting in an overall 4+ rating of the company.
• Designed subscription box branding to ensure synergy between website branding and physical product, creating an enhanced omnichannel experience for customers.
• Collaborated with website developers to rebrand and relaunch company website, in order to improve SEO.
• Conducted market research of competitors to compare USPs and identify the company’s strengths and opportunities in the growing pet subscription box market.

• Presented TFTAT founder with researched material of other non-profits’ social media platforms including common number of posts per week, website outlines, and popular hashtags.
• Developed monthly and weekly post schedule plans for social media platforms and created a positive cyber space through supportive interaction with other influencers.
• Head of non-profit’s Facebook, Instagram, and Twitter accounts and obtained over 50 followers within a month
• Created a viral post that obtained over 2,000 views.
• Coordinated a call campaign for the non-profit annual holiday concert and contacted 40 potential venue locations around the New York City area for the non-profit to perform at.
• Mentored incoming interns on what TFTAT represented and their role in the organization.

• Assisted pharmacist with compounding prescriptions for patients with specific needs
• Controlled inventory, ordering, restocking, and faxing prescriptions
• Managed receptionist area, including responding to telephone and operating the register

Master'S Degree, International Business

Bachelor Of Science - Bs, Finance, General

International/Global Studies

High School Diploma