Amanda Bullerwell Email & Phone Number

Head of Program Management for Pega’s cloud, infrastructure, and client support organizations.Strategic Planning and Execution across a hybrid agile/operations organization.Operational Excellence and Continuous improvement coach within Pega, and across industries.

Cambridge, Massachusetts, United States

• Program Lead for as a Service Initiative: Operational Excellence for all Client Support, TSO Strategic Planning Implementation, and Continuous Improvement within Cloud Computing and Client Support organizations.• Enabling Transformational Leadership through Leader Standard Work, refinement of Communication Styles, Purpose-driven work definitions.• Key Programs: Engineering Organizational Alignment, Defined Roles and Responsibilities across TSO, Prioritization and dependencies mapping for inter-department work, Scaled Agile Deployment, and Process Mapping / Standardization.

Manchester, Nh

• Executed multiple simultaneous medical device NPI projects.• Created a stand-alone contract manufacturing company. • Standardized design transfer activities and methods across all projects.• Provided leadership to internal and external partners: hardware and software design engineers, manufacturing team, building contractors, regulatory consultants, and component vendors. • Held teams to aggressive targets and schedules, resolving problems proactively and collaboratively, using Agile and Gemba methodologies.• ISO 7 Cleanroom buildout.• ISO 13485 QMS development.• Staff onboarding. • Documentation: Operating Procedures, Fixtures, Calibration/Maintenance plans, Line Layouts, Workflows, Validation Protocols• Risk Management: PFMEAs, Inspection Plans, SPC plans• Quality Engineering: NCRs, Supplier Corrective Actions, Root Cause Investigation, CAPAs.

Stratham, Nh

• Data analyst for high-volume production lines, identifying and implementing improvement projects with high ROI.• 1.2m cost savings year over year leading TPM, kaizen, downtime reduction projects. • Created SharePoint workflow for electronic signature routing of capital project approvals.• Developed automated OEE and Maintenance reports, across multiple databases.• Capital planning for capacity expansion.

Laconia, Nh

• Led and coached team of 20 engineers, CAD professionals, and Documentation Specialists working collaboratively on customer projects. • Instituted Kanban workflows and visual management for engineering and CAD tasks.• Project Manager for multi-site ERP upgrade project: finance, sales, engineering, and production. • Sys Admin for DOCSTAR, implementing cross functional workflows for electronic records.• Integrated Siemen’s TeamCenter PLM software for NX model/drawing configuration control across US, France, and India CAD support sites.• Developed CAD support team in Bangalore, India.• Created KPI metrics for the organization

North Sutton, Nh

• Executed multi-functional NPI project that generated 2.7m revenue within 4-month period, largest project in company history. • Led building improvement project with internal and external teams: scope, budget, and schedule, layout, contracting. • Implemented automated quality management system software. • Coached company employees on change readiness and Lean manufacturing. • Fully accountable for quality system in North America and China, from daily troubleshooting to long term operational excellence. • Head of quality, manufacturing engineering, documentation, continuous improvement, and facilities.• Increased speed of resolution on customer complaints from avg 80 days to avg 45 days, through strategic project prioritization and project owner status meetings.• Identified $1000/month energy savings opportunity through occupancy sensors and lighting upgrades.• As Manufacturing Engineering Manager, Introduced lean principles (5S, continuous improvement projects) resulting in reduced lead time (from 30 days to 20 days) and increased on-time delivery (from 62% to 85%)• Responsible for standard product quality and performance improvement, cost engineering, product extension, new product development to manufacturing transition, packaging improvement, 5S and Lean team facilitation.• As OEM Product Engineer, Produced 10% cost reduction on high visibility product line. Acted as subject matter expert for OEM systems.

Renton Wa

• Led production readiness initiative for Boeing Sky Interior (new 737 cabin interior), coordinating 100+ engineers, managers, and analysts. • Project included full scale manufacturing mock-up, and gated design reviews. • Accountable for large capital improvement projects, goal setting, shop budgets and forecasts. • Individually produced 1.6m in cost savings in 2 years based on quality improvements, flow optimization, and work standardization. • Led cross-functional teams for employee engagement, six sigma, and accelerated improvement workshops.• Determined capital equipment and resource requirements for 737 Wings Seal, Test, Paint, and Systems Installation (STP&SI) to increase production from 31.5 planes/month to 42 planes/month.• Coached individuals on project management and process improvement strategy.

Wichita Ks, Rockford Il, Bonn Germany

Championed two 6sigma greenbelt projects, resulting in $30 thousand cost savings from long term agreement suppliers, and streamlined event coordination for supplier conferences.Completed three 6 month rotations at various Textron Business units.Cessna Aircraft - Wichita, KS: Buyer Planner for electrical and mechanical commodity goodsGreenlee Electrician's Tools - Rockford, IL: Supplier Summit Event Planner, and Supplier Analyst Kautex Blow Moldings - Bonn, Germany: Logistics Coordinator

Identified $1m in scrap, and recommended actions for reduction.

Participated on Six Sigma Greenbelt project to optimize metal mix for ignition wire.