Amanda Helms Email & Phone Number

Murfreesboro, Tn

• Handling inbound technical and financial customer calls• Exercising strong interpersonal communication skills to deliver great customer service and build customer satisfaction and loyalty• Meeting and exceeding sales goals to increase customer experience by providing information on new products, rate plans, and services• Completing ongoing training to stay abreast of products, services and policy changes• Recognized for leading calls per day and providing effective and timely resolution of a range of customer inquiries

Murfreesboro, Tn

•Maintain and update employee schedules through desktop software including EMS, WFM, and IEX)•Assist employees through incoming calls to RM desk to adjust schedules while ensuring high service levels are maintained

Murfreesboro, Tn

•Utilized multiple databases for quality control of internal concession accounts•Data verification with senior management to consolidate accounts•Used Workforce Development Scheduling System to ensure scheduling and prompt project completion

• Creating training materials to further enhance existing processes to ensuremaximum automation and efficiency• Generating sales quotations for customers, using sales database systems• Creating reports for internal use by mining information from various programs• Organized and managed extensive data through Microsoft Office programs• Ensured the integrity of client information maintained in the database systems

• Implemented a new volunteer program that reached 250 volunteers from ’09 –‘10• Created handbooks, newsletters, and e-mails blasts to train and educate volunteers• Established and maintained a social media campaign

*Assisted Director of Affiliate Events in planning and organizing of the largest yearly event*Designed e-mail blasts and newsletters to recruit teams for Race for the Cure*Co-chair for I AM THE CURE, educational program to recruit community to teach race participants of breast health information*Recruited/Organized 100+ volunteers for 2009 Greater Nashville Race for the Cure

*Maintain customer satisfaction during shows to 35-50 guests simultaneously*Significantly increase guest check averages by promoting specialty items*Consistently exceed sales goals by effectively managing sections and multi-tasking

*Managing the merchandising duties of Best Buy employees*Performed on-going merchandising and sales awareness services to maximize sales *Worked independently to ensure the effectiveness of all advertisements, product placement, and overall appearance of Best Buy and Kohl's stores.*Educated customers on new products to increase sales

Master Of Business Administration (Mba), Project Management

Bachelor Of Science, Mass Communication; Public Relations

Specialized Coursework: Media Writing PR Publications Media Law Free Expression Feature Writing PR Communication