I believe that value in any business is a simple equation of high quality products, empowered teams and empathetic leadership. I began my career at PwC specialising in customer-centered strategy – helping some of the world’s largest organisations understand what makes their customers tick and how to harness customers to profitably grow businesses. Advising clients across a range of growth challenges, from product design and go-to-market strategy to service execution, my favourite projects were those where I got to see a strategy turn into reality that delivered measurable change. As the Co-Founder and Global Head of Customer Success for Lighthouse.io, I partnered with Enterprises to deliver the next generation of mobile workforce engagement using the latest in location technologies. Lighthouse is a software platform that leverages mobile and location technology for better, smarter field workforce management. The intuitive platform and capability to seamlessly integrate with Enterprise systems opens a world of possibilities to improve productivity, manage risk and provide accountable service. With my co-founders, I grew this business from an idea to successful acquisition and global expansion. Now as Chief Operating Officer at Urban Rest Apartments, I am thrilled to lead this business to realise our vision of becoming a leading global corporate accommodation provider. My specialties: operational improvement, digital strategy, customer success, customer experience, product strategy, go-to-market, business model development