• Process new agent paperwork and assign agents personal writing numbers • Complete any and all changes requested by 15K + agents• Develop and maintain professional working relationships with internal departments, agents, and agencies • Train and develop new Agency Department employees• Assist agents with company computer system or website issues• Maintain and manage payments for monthly bills from different state insurance departments• Effectively communicate standard contracting and change request procedures to agents and agencies• Verify licensing information for individual agents, agencies and brokers• Answer and respond to phone calls, voicemails and emails within an allotted time frame• Verify other employees’ completed tasks for correctness • Assist fellow co-workers with any questions or concerns they may have in regards to agent paperwork• Demonstrate strong problem-solving skills and communicate resolutions in different work scenarios with agent information or paperwork• Demonstrate computer proficiency with Windows operating system and Microsoft Office suite• Received LOMA Associates Degree through company sponsored continued education

• Answered initial phone calls and directed them to the proper Agency Specialist• Created, prepared and distributed reports and memos for the field• Developed and maintained professional working relationships with agents and agencies• Completed departmental office supply orders• Assisted with agent contracting procedures or special projects as needed

• Developed excellent written and oral communication skills• Provided outstanding customer service to insurance customers, health care providers, funeral homes and miscellaneous callers• Handled confidential customer information as stated by HIPPA law requirements• Helped problem solve and resolve any issues in regards to billing with providers and Medicare• Maintained a positive attitude during all phone calls• Actively time managed phone calls and tasks to assure that all assignments were completed • Trained and developed new Customer Service Representatives

• Participated in the Von Maur Executive Training Program• Received extensive training in retail management, marketing, sales, and leadership• Department Manager for Better Sportswear and Cosmetics • Responsible for training, managing and motivating staff to achieve their sales targets• Delivered on sales and credit targets/goals• Delivered excellent customer services and built relationships with customers• Responsible for department layout and overall customer sales experience• Acted as Interim Buyer of Moderate and Better Daytime dresses

*Supervised the Boiler Junction convenience store in Tarkington Hall*Responsible for cash handling procedures*Stocked shelves and took monthly inventory*Engaged with vendors to verify all merchandise was accounted for*Delegated tasks to other student employees

*Showed prospective students and their parents the PU campus*Discussed information about PU programs and degrees*Prepared paperwork and pamphlets for prospective students

*Delivered on personal sales targets and objectives*Organized sales floor with sales merchandise*Developed relationships with customers and provided excellent customer service*Advised customers in their suit and clothing selections*Opened rewards accounts for customers*Attended Nordstrom Future Leader classes with store management