Leading the PMO for the Hawaii Benefits Eligibility Solution (BES) project (State of Hawaii Department of Human Services), which consists of over 100 team members with multiple development teams■ Managing the design and development schedule following a Hybrid Agile approach; utilizing MS Project and Jira extensively■ Successfully working with the project team to remove barriers, identify risks, resolve issues, and escalate problems■ Proven ability to operationalize processes and continuously focus on process improvement

Established project management framework and served as resource for the professional services team■ Implemented Microsoft Project Online and created Microsoft Project Plan templates for multiple types of deployment plans■ Utilizing Asana created Portfolio Management dashboard to view overall progress and health of active projects ensuring key data is available for efficient decision making and risk mitigation■ Created framework for the team to organize, track, and manage their work in Asana and implemented Everhour time tracking

Responsible for IT strategy, operations and infrastructure required to support the organization's objectives and goals■ Managed IT department which included help desk (software/hardware support), systems administration, network administration, application management, and vendor management to ensure high availability and satisfied customers■ Partnered with executive management in leading strategic and operational initiatives■ Collaborated with cross-functional teams and external technology partners to plan and execute projects■ Implemented change management process & chaired Change Advisory Board (CAB)■ Facilitated network assessment and network upgrade project which included RFP, vendor selection, planning and execution of complete network redesign utilizing Cisco Meraki with cloud managed security and SD-WAN■ Managed move from local data center to Azure cloud-based network infrastructure which included improved performance, security and disaster recovery

■ Managed the implementation of Microsoft Dynamics NAV across all corporate operations including accounting, supply change management, factory, distribution, call center, eCommerce websites, and over 50 stores with LS Retail, Adaptive Jewelry, Avalara, Easy Security, Jet Reports, Serenic, Sana Commerce, and Lanham eShip integrations hosted on Azure Cloud■ Facilitated sessions with vendors and SMEs to elicit requirements and configure NAV with integrated solutions■ Led design and documentation of process and procedures across all functions of the organization■ Managed complex data migration from disparate data sources to Azure cloud-based SQL database

Managed customer service improvement projects - performing financial and procurement management for the PMO■ Managed the improvement and standardization of the renewable energy interconnection process■ Facilitated redesign sessions with subject matter experts (SMEs) to design a consistent process for the interconnection application process to improve customer service■ Managed the vendor selection process for a distributed generation interconnection workflow solution (website)

Hawai'i Health Connector - Hawai’I Health Insurance Exchange May 2014 - Oct 2014Provided leadership for the implementation of Hawai‘i Health Insurance Exchange, Hawai‘i Health Connector's (HHC) fully integrated technical platform that provides a highly automated enrollment and eligibility solution for customers■ Facilitated the Change Control Board (CCB) which included HHC and CGI leadership along with other stakeholders.■ Managed PMO reporting and led the Weekly HHC CGI Status Meeting ■ Established the knowledge transfer process. Managed the exiting team member's knowledge transfer for the transition from the Development phase to the Operations and Maintenance (O&M) phase■ Led the team in the creation of standard O&M process and procedures

Kaiser Permanente (Contract – Rose International)Planned, executed, monitored, and controlled the Marketing, Sales, & Business Development (MSBD) Workstream on the Hawaii Region Healthcare Reform (HCR) Program■ Led complex project consisting of cross-functional business resources tasked with designing and implementing new health plans to meet regulatory body requirements and compete in new marketplace■ Facilitated design of operational performance metrics to manage and improve the end to end member experience

Planned, executed, monitored, and controlled 5 - 7 IT projects concurrently for Kamehameha Schools■ Managed 7 disparate projects (custom application development, solution implementation, upgrades and server deployments) ■ Delivered results in short timeframe by leading the successful completion of milestones ■ Implemented and detailed each project’s strategy and schedule■ Led ongoing review and integration of lessons learned to increase productivity – facilitated working sessions with IT leadership, dedicated team members, part-time matrixed resources, off-shore resources and SMEs■ Managed and resolved issues. Managed risks including estimating impacts and defining responses

Process analysis, design, and implementation for a cross entity, enterprise wide redesign initiative■ Coached resources on process design methodology, ITIL best practices, six sigma techniques and tools■ Utilized process improvement knowledge and techniques to plan, manage and document the design of Server Management and Control (SMC) processes■ Established metrics, reporting requirements, and standards for managing the process and process performance to aid in strategic planning and identify improvement opportunities to ensure the organization delivers on commitments to partners■ Established stakeholder buy-in by facilitating working/review sessions and developing communication materialsDeveloped root cause analysis and business case for proposed technology, staff and structure changes, including cost estimates. Established standards for measuring performance against process requirements. Aligned projects to management strategy. Produced new process improvement techniques and services. Developed metrics that provided data for process management indicators for future improvement opportunities. Identified and managed resources, including cross-entity members, to successfully execute projects. Provided consultation on the use of re-engineering techniques to improve process performance and product quality. Coached multiple redesign teams in six sigma process and tools. Drove business awareness of quality/process methodology. Assignment was focused on internal server management processes with and business operations for server management and provisioning teams. Key activities: Operational assessment Business process design Business architecture alignment and strategy IT investment analysis Business process implementation Tools : Visio, MS Office, SharePoint Server 2007, iGrapx

Account opening and credit facility application workflow automation (Omniflow) implementation■ Prepared process team plan (charter, WBS, schedule, deliverables strategy, resource requirements, quality assurance (QA), responsibility assignment matrix (RAM), risk management plan, resource readiness assessment plan)■ Defined and documented the process model by performing stakeholder analysis, identifying performance metrics, triggers, suppliers, inputs, outputs and controls (SIPOC)■ Analyzed existing retail account opening and credit facility processes to identify improvement opportunities ■ Setup and managed warranty support command center operations and transition to production support for the phased deployment to 15 Caribbean countries with over 50 branches■ Defined business performance metrics and reporting requirement including business intelligence (BI) and data mining

Alere Health, LLC - Health Management (HM) / Disease Management (DM) Data Migration project■ Analyzed, defined and managed data migration (ETL) requirements by facilitating requirements gathering sessions, performing SQL database queries (Oracle) and analyzing results■ Mapped customer demographic and electronic medical records (EMR) ■ Performed detailed quality analysis and data validation ▪ Prepared impact and resource readiness analysis■ Triaged and resolved data migration issues during User Acceptance Testing (UAT) by working with call center nurses, extract, transform, load (ETL) developers, data architects, outsourced offshore developers and other SMEs

Implementation and problem management of Digital TV, internet and VOIP (U-verse)■ Developed and managed metrics for tracking problems for a distributed architecture of multiple applications which supports servicing of digital TV, internet and VOIP (U-verse)■ Documented and streamlined the support processes including release management and problem resolution■ Coordinated weekly review and on-going resolution of problems with business operations, IT, engineering and support■ Managed major software releases and fixes (upgrade, defect and release management)■ Managed the business operations and IT relationship to ensure customer expectations and SLAs are met

■ Designed and documented the internal service blueprinting methodology for IT solution providers which was based on Information Technology Infrastructure Library (ITIL/ITSM), Six Sigma techniques and ISO 9001:2000■ Planned and managed projects – Performed cost benefit analysis. Managed the schedule, risks, quality, change, and communications ■ Utilized Six Sigma techniques (5 whys, process mapping, voice of the customer (VOC) to assess needs, brainstorming (mind mapping), critical to quality (CTQ) tree, failure modes and effects analysis (FMEA)) for clients – McKesson (mapping medical surgical supplies), IT solution providers and managed service providers

Various Client Projects (financial services, government, insurance, mining) contracted through Smythe, Witter & Associates (SWA) Senior Project Manager■ Managed, designed and setup a PMO including development of the project management methodology and operations■ Designed, documented and implemented IS Business Process Re-engineering (BPR) Plans for multiple organizations■ Planned and managed User Acceptance Testing (UAT) for Jamaica Money Market Brokers (JMMB)Business Analyst / Process Analyst■ Facilitated business process redesign sessions■ Created business processes flows (swim lane and data flow diagrams) and elicited requirements■ Prepared requests for proposal (RFPs) for software selections for financial services and insurance organizations■ Identified and documented Use Cases for User Acceptance Testing for a Fiserv Investment Services implementation

■ Created and implemented the eBusiness strategy and marketing plans ▪ Managed eBusiness resources■ Met with potential clients at all levels of the organization in order to assess current eBusiness strategy and needs■ Created and presented proposals for consulting services and eBusiness solutions ■ Implemented eCommerce websites and Point of Sale (POS) for retail stores ■ Managed client relationships ■ Closed Sells

Delta Air Lines – SAP engagement ■ Managed the Intranet and business-to-business (B2B) infrastructure resources for Delta Technology (DT) Electronic Commerce Services (ECS) from requirements to implementation for SAP Finance and B2B modules■ Developed project plans specifying goals, strategy, staffing, scheduling, risks and contingency plans■ Managed the implementation of EDI ASCII data transfers during the development phase ■ Worked with Citibank London to implement international EDI payments and bank statements (EDIFACT)

Deloitte Consulting Organization Transformation Jul 1999 – Aug 2000Project Manager■ Managed team of over 20 persons ▪ Responsible for over US $1 million budget■ Worked with senior management to define the organization transformation strategy and identify gaps of PM processes■ Managed the development and implementation of a web-based project management methodology based on PMBOK■ Evaluated and selected web-based knowledge management and project management solutionState Farm – PeopleSoft Reengineering – Intranet Employee Self Service Project Jun 1997 – Jul 1999Project Manager & Systems Analyst■ Planned and managed the employee self-service (ESS) benefits team, which consisted of 10 to 15 persons from Deloitte Consulting, client, and various vendor personnel■ Facilitated the redesign sessions with SMEs to capture requirements and technical specifications■ Documented as-is and to-be process flows for the ESS intranet frontend to PeopleSoft HR and Benefits modules■ Managed User Acceptance Testing (UAT) for the HR life events, new hire and benefits ESS modules AT&T Assessment of the Percent Local Usage Platform (PLU) Feb 1997 – Apr 1997Systems Analyst■ Assessed the requirements for computation and reporting of the PLU, which was the basis of the PLU tariff submitted to the public service commission (PSC). Developed initial metrics, information flows and basic methodology to monitor complianceKaiser Permanente – Foundation Systems Project Sept 1996 – Dec 1996Systems Analyst

Summer internship

Technical Support for Thinkpad laptops