Amanda Chavez Email & Phone Number

Burke, Va, Us

Burke, Va, Us

Fairfax, Va, Us

Arlington, Va, Us

Tysons, Virginia, Us

Lead team across design, content, product, front-end development, and data; report directly to CEO, serving as strategic partner to build key human-centered design (HCD) and customer experience (CX) function from ground up. Scaled CX capability from solo operation to 16+ member team, driving award-winning website development and productized service offerings for Federal customers. Guide cross-functional team in translating analysis into product roadmaps. • Created the company’s first CX and human-centered design (HCD) capability and deployment strategy. • Scale CX best practices, tools, frameworks, and innovations across a 500-person company and to Federal customers.• Oversee a portfolio of CX and HCD projects for customers like the Department of Health and Human Services, Department of Labor, Department of Interior, Small Business Administration, and United States Department of Agriculture.• Oversee the work of a CX team of a cross-functional team of designers, researchers, engineers, developers, and product owners who translate qualitative and quantitative user research findings, team input, and broad business goals into product roadmaps and feature backlogs.

Falls Church, Va, Us

Collaborated with Fortune 100 companies, universities, and non-profits, providing strategy, human-centered design, Agile development, and instructional design, conducted diverse user research methods, synthesizing findings to align user needs with business objectives. Challenged status quo through programs for clients and reimagined solutions across various sectors. • Developed innovative products, services, and instructional design solutions that catalyzed client’s contract expansion from $1M to $46M, representing a 4,500% increase. • Delivered insights and recommendations through diverse mediums including presentations, reports, prototypes, and visual aids; enhanced client understanding and facilitated informed decision-making across multiple projects.

Falls Church, Va, Us

Established and led company’s first HCD/Design/CX and R&D organizations, developing matrixed team that created and sold innovative products including interoperable EHR viewer. Gained executive buy-in through successful implementation of L&D initiatives, leading team in securing billable work across multiple programs to ensure ROI internally. • Secured CEO and executive buy-in for HCD as company differentiator, established design lab, and trained staff as HCB ambassadors, resulting in $100M+ growth in Veterans Affairs (VA) contracts and fostering innovation-driven culture across technical capabilities. • Led 1.5-day HCD training for engineering team, fostering collaboration and integration of HCD practices; resulted in successful co-creation of multiple products, including VA apps and EHR viewer sold to 2 state Medicaid organizations. • Orchestrated product design research and strategy, leading diverse cross-functional teams to deliver innovative solutions; fostered collaboration among technology, clients, designers, and managers to enhance product development and client satisfaction. • Directed Agile and HCD-based research and design for company’s customer-facing portfolio, successfully delivering innovative solutions in enrollment brokering, patient privacy, and telehealth.

Falls Church, Va, Us

Established and led inaugural learning and development capability and community of practice. Presented comprehensive research findings, synthesis, and prototype innovations to executive leadership, including VPs and CEO for design-led learning initiatives. • Transformed inherited team of non-expert trainers into skilled L&D professionals by introducing HCD, ADDIE model, and adult learning theory, resulting in diverse, high-quality learning products consistently rated 4.5 to 4.8 in surveys. • Conducted nationwide human-centered design research to create learning programs and websites on new hire experience, employee development, and HR policies, enhancing company-wide employee engagement. • Implemented full-scale learning and HR systems integrations using HCD methods for user research and testing, ensuring optimal functionality and user experience.

Mclean, Va, Us

Managed team of 8 across 4 contracts valued at $10M; provided creative direction to staff of complimentary skill sets to provide solutions to variety of clients including Department of Veterans Affairs, Department of Defense, Transportation Security Administration, and National Science Foundation. Oversaw $3.2M annual budget and staffing of team encompassing learning, human capital, and communications consultants. • Founded HCD capability by securing $1M investment from internal Booz Allen organizations, building consensus across senior executive leadership to fund and launch function. • Led qualitative research for DOD’s SAPRO, the results of which were shared with Congress. This resulted SAPRO securing in $18.3M funding for prevention programs, survivor assistance, and reporting enhancements based on HCD strategies. • Designed and facilitated TSA offsite, including innovative active shooter simulation, resulting in immediate implementation of new security strategies across 10 high-risk locations and nationwide policy changes for motorcoach security. • Delivered high-impact training strategy and design support for landmark Veterans Affairs interagency partnerships, enhancing effectiveness of largest interagency effort in US history.

Fairfax, Virginia , Us

Service Design Program

Certificate (6 Month Program + 6 Months Of Otj Implementation), Human Centered Design

Certificate, Kirkpatrick Level 4 Evaluation

Master Of Public Administration (Mpa), Public Administration

Bachelor'S Degree, Sociology