• Collaborate with sales, design, brand, logistics, operations, and IT to standardize eStore processes• Develop training materials and resources for all sales teams to sell, create, and run eStores• Find, assess, and implement new and improved eCommerce processes and platforms• Facilitate discovery calls with new clients to explore all product offerings that work with their needs• Explore and pull historical data to improve eStore engagement and functionality company-wide

• Trained team members on webstore best practices to ensure streamlined internal processes• Created and set-up stores prior to launch by connecting with vendors, fulfillment, design, and IT teams• Suggested new solutions based on client requests for webstore functionality and different use cases• Responded to customer service questions and requests in a timely manner ensuring problems are solved quickly and efficiently

• Owned projects from initial client contact until project completion, including ongoing programs• Managed the creation, inventory, and customer service for dozens of internal and external web stores from ideation to monthly upkeep, ensuring timelines are met and store interface is complete• Streamlined and updated the webstore creation and management process, increasing efficiency and vendor relations, and decreasing errors and issues across the entire creation process and upkeep• Analyzed and created regular sales reports for web stores to provide product reorder and updated recommendations based on trends, seasonal releases, and budget to align with brand guidelines

• Facilitated the upkeep of dozens of different projects between multiple departments from start to finish by coordinating between clients, management, and project teams• Optimized critical daily order processes tailored to each client to increase efficiency to account for rush requests and shipping issues, including lost packages and returns• Independently addressed and resolved time sensitive issues by reacting quickly and decisively• Created a knowledge base for current and future team members to collaborate on best practices for specific clients and their contacts, and important events throughout the year

• Provided Michelin-starred service to guests from reservation to exit by ensuring all notes, preferences, dietary restrictions, and celebrations are properly communicated to the correct team• Spearheaded communication between front-of-house, back-of-house, and management, ensuring updates are forwarded in a clear and timely manner• Supported conversion to take-out style dining by establishing and modifying best practices during the the height of the pandemic, properly compiling notes from all members of the team• Created striking copy of menu descriptions, recipe cards, and signage according to brand guidelines

• Compiled data for analyzing and forecasting budgets using Excel spreadsheets and formulas• Accurately inputted hundreds of daily expense reports and created invoices for various project teams • Reorganized and updated physical documents, increasing efficiency of audits and projects• Researched months of transaction details to fix prior discrepancies in reporting to close projects

• Independently resolved issues with customers in lieu of management• Simultaneously attended up to 30 tables and over 100 customers with a smile• Learned all positions to support other coworkers during peak holidays and hours• Trained new cashiers, runners, and hosts with best practices to ensure smooth transitions

• Responsible for opening the till and balancing the till at the end of the shift• Handled over 200 transactions with more than $5,000 per shift• Trained new cashiers on multitasking, accuracy, and customer service• Helped bartenders by pouring drinks, cleaning, and restocking the bar

• Conducted weekly experiments and observations on campus• Took on roles of different research positions, e.g. experimenter and confederate• Analyzed research articles to collect evidence on different psychology subjects

• Attained proficiency in three different positions: barista, cashier, and inventory clerk• Multitasked by preparing delivery orders, taking inventory, and running the register• Constantly communicated between the customer and the kitchen

• Courteously greeted and seated customers upon arrival, promptly taking orders• Took orders over the phone and packaged them for guests• Completed restaurant set-up including preparing packages for to-go orders