Mandy Ciapas Email & Phone Number

Dublin, Ohio

In early 2017, I decided to leave a job that I loved to start something I have always wanted to do; to be an entrepreneur. I wanted a flexible schedule where I could spend time with my children and still help people with their business. After working for a year, I decided to branch out to assistant more small businesses as well as expand my name and brand..

Dublin, Ohio

My services are contracted with health insurance agents to provide account management, marketing, and administrative tasks. I am currently licensed in life and health & accidental insurance in the state of Ohio. I work with agents to maintain quality customer service, schedule appointments, call current and prospective clients, and assist in sales.

Columbus, Ohio Area

I am the marketing developing assistant to the top sales representative in the country. I work with clients on a daily basis to determine what artwork changes they would like to make to their advertisements; where clients would like to mail within Central Ohio; and gathering payments from current, mailing clients. I also work on the digital marketing end..

Columbus, Ohio Area

As a Team Lead, I work with supervisors in order to help improve the workflow of the group and provide a great customer experience. I work with my co-workers using the prior experience within the company to find ways to improve and empower each individuals' experience.

As a Misdirect Resolution Specialist, I reviewed work orders that were submitted on behalf of the customer, but were unable to be completed. I had provided resolution to the error by contacting the customer directly via telephone or contacting internal partners to ensure customer satisfaction. I was also tasked with the following:Selected by upper.

Researching payment copies using a variety of systems for subpoena processingReporting subpoena workflow to management, co workers, including assigning work and answering all subpoena related questionsWork all escalated issues and working collaboratively with members of other teams and well as other co workersResearching failed faxes, determining why.

While preparing for SAP's Technical Education Conference, I had reviewed PowerPoint presentations provided by interested internal/external partners who wanted to speak at the engagement; created a timeline in which my team needed to meet specific deadlines; schedule the demonstration pods in which internal/external partners would be providing a.

Schedule executive meetings and conferences, including scheduling catering and set up of equipment, maintaining the calendar using MS Outlook; including scheduling meetings, conference calls, and agendas.Create presentations for video conference calls using MS PowerPoint, WebEx, Meeting Place and SAP Connect.Prepare purchase orders for contractors and.

Yerevan, Republic Of Armenia

I provided administrative support to the Head of the Political/Economics Section at the United States Embassy in Yerevan, Armenia as well as providing back up support to the Ambassador and the Deputy Chief of Mission. I provided written communication to the United States Government as well as top officials in the Armenian Government.

Bachelor Of Arts, Elementary Education; Language Arts

Computer Aided Drafting